Jan Lashley
REMOTE.CUSTOMER SERVICE REP
McDonough,Ga
Summary
Clent Services Director- A resourceful, professional and highly dependable individual with a diversified portfolio of skills and abilities relating to all phases of Administrative to Customer Services. Able to supervise an extensive staff and continue to meet the needs of clients. Motivated self-starter with an aptitude for learning new skills quickly. Readily accept new challenges, facing them in a capable and professional manner. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Owner/ Manager
Lashley Delivery Services
McDonough, Georgia
01.2021 - 01.2023
- Manage all aspects of trucking business
- Including scheduling, billing, invoicing clients
- Answer all inbound calls and handle them accordingly
- Schedule deliveries daily.
Assistant Manager
Secure Watch/ ADT Security Systems
Fort Lauderdale, Florida
01.2017 - 01.2020
- Responsible for training new hires Door to Door sales
- How to become a hard core closer for sealing and closing deals
- Handled all office duties including weekly and monthly reports, uploading orders to home office, payroll, building teams and scheduling routes, all customer service-related duties.
Director of Client Services
Trauner, Cohen & Thomas LLC
Atlanta, Georgia
01.2012 - 01.2017
- Responsible for all aspects of the Client Service Department overseeing a varied of staff, meeting all the
- Needs and requirements for 200 + wide-ranging clients
- Handled all daily, weekly and monthly reporting for 200 + Fortune 500 clients
- Conducted all client Auditing to ensure compliance on all levels
- Worked closely with the legal collection department to ensure that lawsuits and garnishments go out in timely manner.
Education
Macon Drive Christian School
Atlanta, Ga 1980 - 1984
Skills
- Staff Management
- Staff Training
- Balanced Work Ethic
- Staff Hiring
- Departmental Coordination
- Supplier Relations
- Contract Management
- Negotiation
- Reducing Costs
- Manage Programs
- Training and Development
- Customer Relations
- Verbal and Written Communication
- Account Oversight
- Approachable and Outgoing
- Project Management
- Employee Motivation and Performance
- Hiring and Staffing
- Issue Identification
- Client Service
- Adaptable and Flexible
- Change and Growth Management
- Evaluating Suppliers
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementHealthcare benefitsFlexible work hoursWork from home optionTimeline
Owner/ Manager
Lashley Delivery Services
01.2021 - 01.2023
Assistant Manager
Secure Watch/ ADT Security Systems
01.2017 - 01.2020
Director of Client Services
Trauner, Cohen & Thomas LLC
01.2012 - 01.2017
Macon Drive Christian School
1980 - 1984
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