Jan-Marie Jones
New York,NY
Overview
16
16
years of professional experience
Work History
Credentialing Coordinator
Eteam Staffing: New York City Health & Hospitals
New York, New York
08.2023 - Current
- Used CAQH and Cactus to maintain facility databases containing physician records, files and credentialing documents.
- Performed primary source verifications such as criminal histories, licenses and board certifications.
- Verified documentation against compliance standards and communicated deficiencies to resolve issues.
- Maintained detailed database of compliance data, activities and actions taken.
- Kept close tabs on documentation expiration dates, communicating with correct personnel to submit files prior to expiration.
Patient Care Coordinator
Optum part time
Brooklyn, NY
07.2022 - Current
- Exercise effective oral and written communication with healthcare professionals, patients and their advocates.
- Triage patients by obtaining vitals and synopsis of symptoms prior to doctors examination.
- Utilize EPIC software to document and track patient information. Collect co-payments, past due balances and insurance verification.
- Obtained informed consent, up to date insurance, HIPPA, and payment documentation from patients and filed in system.
- Assist in scheduling new patient appointments by triaging appropriate department and physician.
- Active BLS certification.
Test and Trace Monitor
Equity Staffing: NYC Health and Hospitals
New York, NY
06.2020 - 05.2022
- Monitor positive cases and contacts for the duration of quarantine period.
- Leveraged Salesforce to input and compile data gathered from various sources.
- Work with community engagement specialist to provide necessities such as hotel reservations, food and medications deliveries, in addition to well packages containing mask, thermometers, hand sanitizers and more.
- Communicate with patients regarding continuing care and discuss quarantine plans with family members and guardians.
- Communicated with clients and families in professional and respectful manner, effectively building relationships.
- Intervened in cases that warranted it, escalating to supervisor and nurses line when clients wished to leave isolation prior to quarantine end date.
Milieu Counselor / DSP Worker
Jewish Board of Children and Family Services
New York, NY
06.2017 - 08.2020
- Performed counseling interventions to address issues through conflict resolution and situational adjustment to depression, anxiety, physical, substance abuse.
- Helped patients learn to live independently or reintegrate into society, assist them with day-to-day activities and be a role model for positive interpersonal relationships with others.
- Performed daily paperwork, related to safety checks, room checks, head count, and room searches, as assigned, in order to document all necessary facts and provide accurate records for each resident.
- Worked with adolescent population ages 7 - 16 years of age (Ittleson School)
- Supervised medication administration, personal hygiene and other activities of daily living..
- Monitored client's well-being, safety and comfort under physician direction.
Passport Specialist / Cashiering
CGI: NYC Passport Agency
New York, New York
12.2017 - 01.2020
- Received and examined Passport application including applications for amendments, replacements of mutilated, lost or stolen passports.
- Review applications for completeness, signature, authenticity of documents, citizenship of applicants and verification of the identity of the applicant.
- Type/email correspondences requesting additional information or documents. Issued denials based on standards set forth by Dept. of State and USCIS.
- Quality control: Check data on passports, determine photo quality, and acceptability of passport quality.
- Reported daily averages and shortages to the operations department. Confirming balances of all machines by end of business.
- Rotate to the public counter to accept and execute applications for processing.
- Provide technical guidance to junior specialist and trained them in various departments of the agency.
Community Service Internship Coordinator
Fedcap Rehabilitation Services
Bronx, NY
08.2016 - 09.2017
- Facilitated workshops focusing on topics such as resume writing and interviewing skills.
- Developed relationships with local businesses to increase volunteer recruitment efforts within the community.
- Connected individuals with relevant community resources and coordinated referrals.
- Performed assessments to determine individual limitations and strengths.
- Evaluated intern performance and reported feedback to the management team.
Sr. Case Manager
AIMES Enterprises Inc.
Forest Hills, NY
06.2008 - 11.2015
- Conducted detailed interviews and maintained meticulous documentation.
- Secured doctors availability for testimonies and fee agreements.
- Scheduled independent medical examinations for city and state workers compensation cases.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
- Transitioned clients to different providers based on progress or needs.
Education
OSHA 10 - OSHA 10hr General Maintenance
Occupational Safety and Health Administration
Certification - Computer Office Specialist
Global Business Institute
High School Diploma - HS Diploma
Theodore Roosevelt High School
Skills
- Microsoft Office, Excel, Word
- Salesforce
- 40 wpm
- Data entry
- EPIC
- Filing and Recordkeeping
- Medical Data Collection
- HIPAA Compliance
- Patient Care Coordination
- Insurance Verification
- License Verification
- Violations and Infractions
- CPR Certified
- Database Management
Timeline
Credentialing Coordinator
Eteam Staffing: New York City Health & Hospitals
08.2023 - Current
Patient Care Coordinator
Optum part time
07.2022 - Current
Test and Trace Monitor
Equity Staffing: NYC Health and Hospitals
06.2020 - 05.2022
Passport Specialist / Cashiering
CGI: NYC Passport Agency
12.2017 - 01.2020
Milieu Counselor / DSP Worker
Jewish Board of Children and Family Services
06.2017 - 08.2020
Community Service Internship Coordinator
Fedcap Rehabilitation Services
08.2016 - 09.2017
Sr. Case Manager
AIMES Enterprises Inc.
06.2008 - 11.2015
OSHA 10 - OSHA 10hr General Maintenance
Occupational Safety and Health Administration
Certification - Computer Office Specialist
Global Business Institute
High School Diploma - HS Diploma
Theodore Roosevelt High School
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