Jan McCain
Mount Juliet,TN
Summary
Driven, high-energy IT Business Analyst and Project Manager with 10+ years of proven experience translating the strategic needs of the business into technical solutions, improved processes, and effective end-user training/communication by coordinating resources across the organization. Provides advice and assistance from an IT and enterprise application perspective. Known for ability to identify and evaluate solutions, assess fit/feasibility, and make recommendations that support business objectives. Adept at leveraging existing IT resources while supporting existing IT application footprint and developing skills in line with IT strategic vision and roadmap. Extensive experience in creating BRDs, POCs, managing RFPs and bids. Open to a variety of opportunities and roles. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Business Analyst
CKE Restaurants Holdings
03.2022 - Current
- Primary responsibilities: Creation of RFXs, BRDs, POCs, continuing management of Enterprise Lunch-n-Learn program, created standardized forms and documents for PMO, assisted in creation of SOPs, process mapping and project workflows, PMO Generative AI expert, software research & recommendations
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Collaborated with stakeholders to define project objectives and criteria.
- Executed analysis of risks and identified risk mitigation strategies.
- Increased efficiency in resource allocation by conducting detailed business requirements analysis.
- Created and managed Lunch-n-Learn sessions while at CKE as a contractor (2021-2022)
Assisted in creating standardized PMO documents and SOPs
Assisted in reorganization of PMO office to make it more effective and build a foundation to become a Center of Excellence
Created multiple Enterprise level RFPs and Proof of Concepts of million dollar + projects to assist with strategic alignment.
Consistently working with upper-level management to gather requirements and enhance vision of projects coming through PMO
Contractor - Business Analyst PMO
Vertek Solutions
02.2021 - 03.2022
- Primary responsibilities: Creation of BRDs, POCs, creation and management of Enterprise Lunch-n-Learn program, mentored new business analyst, created standardized forms and documents for PMO, assisted in creation of SOPs, process mapping and project workflowsDelivered high-quality work on time and within budget, earning positive feedback from clients.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated project risks and implemented mitigation strategies, ensuring successful completion of projects.
- Improved project efficiency by streamlining communication channels and optimizing resource allocation.
- Developed detailed project proposals that effectively communicated scope, timeline, and deliverables to clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
Contractor - HRSD Business Analyst
Beacon Hill Technologies
07.2019 - 05.2020
- Primary responsibilities: Creation of knowledge bases, data dictionaries, SOPs, report process documentations, prepared over 70 reports for migration from current ERP to new ERP, QRGs, Process mapping
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated project risks and implemented mitigation strategies, ensuring successful completion of projects.
- Implemented changes requested by designers or owners to conform to specifications or updated demands.
- Collaborated with cross-functional teams to ensure seamless project execution and delivery.
Senior Business Analyst
State of Tennessee
11.2017 - 08.2018
- Primary responsibilities include staff supervision, training business analysts, managing 13-16 simultaneous projects, creation of testing roadmaps for active projects and creation of use cases, and documentation of current business processes, as well as anticipated future processes.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Enhanced stakeholder engagement through effective communication of complex data and insights.
- Effectively supervised team performance by implementing measurable metrics to assess delivery of requirements.
Business Analyst
Centerstone of America
01.2016 - 01.2017
- Primary responsibilities: requirements gathering, creating business cases for documenting work flows; creating flow charts in Visio; monitoring GL accuracy in proprietary billing system; updating & creating business processes & procedures; EHR processes; onboarding processes & procedures, improving Enterprise accounting (across 4 states) to streamline processes; researching and recommending vendors for SaaS systems; collaborating with internal developers to meet organizational needs; and creating business cases for combining Accounting and HR unification on an Enterprise level.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Collaborated with stakeholders to define project objectives and criteria.
- Managed vendor relationships to negotiate contracts, secure favorable pricing, and ensure timely delivery of products or services.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Generated ad-hoc reports to evaluate specific business requirements.
Business Analyst
Centerstone Research Institute
01.2013 - 01.2016
- Primary responsibilities: business processes documentation; creating user documentation; maintaining General Ledger data dictionaries; researching industry solutions for specific Enterprise needs; reviewing vendors and products to meet organizational needs; and evaluating and providing process improvement recommendations for various departments.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Collaborated with stakeholders to define project objectives and criteria.
- Reduced operational costs through thorough data analysis and implementing cost-effective solutions.
- Managed vendor relationships to negotiate contracts, secure favorable pricing, and ensure timely delivery of products or services.
- Surveyed clients to ascertain requirements and expectations for product.
- Identified patterns and trends in large data sets and provided actionable insights.
- Enterprise Contract Negotiations and Vendor Compliance saved Centerstone over $1.25 million (2008 – 2017)
- Created I.S. Department’s first Request for Proposal (RFP). As a result, the company used it as a template for creating other RFPs in the I.S. department, as well as other departments throughout the organization. (2006)
Technology Coordinator | Office Manager
Centerstone of America
01.1998 - 01.2013
- Managed all aspects of Enterprise mobile units.
- Collaborated with cross-functional teams to develop technology strategies that aligned with organizational goals and objectives.
- Managed purchasing, administered budgets and coordinated documentation.
- Served as primary point of contact between end-users and external technical support providers when escalated assistance was required.
- Assisted in developing disaster recovery plans to minimize data loss and system downtime during unforeseen events or emergencies.
- Coordinated with vendors to negotiate contracts and procure appropriate hardware and software solutions for organizational needs.
- Evaluated wireless and mobile emerging technologies for potential integration into existing infrastructure, enhancing overall system capabilities.
- Coordinated inventory supplies and equipment to maximize team productivity.
Education
BS | Bachelor of Science, Mass Communications & Public Relations -
MIDDLE TENNESSEE STATE UNIVERSITY
Murfreesboro, TN05.1985
Skills
- Leadership
- Business Analysis
- Requirement Gathering
- Project Management
- Implementation Management
- Cross-functional Collaboration
- Disaster Recovery Documents
- Elicitation
- Developing Business Processes & Procedures
- Developing Work & Process Flows
- User Documentation
- Testing Roadmaps
- SaaS
- Contract Compliance
- RFP Response
- Knowledge Base
- SOPs
- BRDs
- POCs
- RFPs
- Managing RFP request releases
- Lunch-n-Learns on Enterprise level
- Microsoft Office Suite (Word, Excel, & PowerPoint)
- ServiceNow
- Visio
- JIRA
- Smart Sheet
- SharePoint
- Flow Charting
- Use Cases
- Database design planning & diagramming
- Report mapping
- Microsoft Teams
- Data Analysis
- Vendor Research and recommendations
- PMO SOPs and improvements
- Requirements Gathering
- Microsoft Office Suite
- User Acceptance Testing
- Business process improvement
- Workflow Analysis
- Strategic Planning
- Business Process Mapping
- Gap analysis
- Stakeholder Management
- Business Planning
- Process Optimization
- Negotiation
- Cost-benefit analysis
- Customer Needs Assessment
- Needs assessments
- Internal Auditing
- Competitive Analysis
- Project finance
- Campaign Performance Tracking
- Team Collaboration
- Data and Analytics
- Requirements Analysis
- Process Improvement
- Documentation
- Stakeholder Communication
- Business Requirements
- SWOT Analysis
- Customer Communication
- Documentation Management
- Risk Assessment
- Process Development
- Data Compiling
- Presentations and Decks
- Specifications Documentation
- Information Flow Management
- Executive-Level Presentations
- Data Acquisition
- Information Processing
Certification
- CABA | Certified Advanced Business Analyst , 2015
- BA Essentials Masterclass, 2018
- Fundamentals of Agile Project Management, 05/2022
- Project Management Professional (PMP), 11/2023
- Generative AI Overview for Project Managers, 12/2023
- Data Landscape of GenAI for Project Managers, 04/2024
Notable Highlights
- Created and managed Lunch-n-Learn sessions while at CKE as a contractor (2021-2022)
- Assisted in creating standardized PMO documents and SOPs
- Assisted in reorganization of PMO office to make it more effective and build a foundation to become a Center of Excellence
- Created multiple Enterprise level RFPs and Proof of Concepts of million dollar + projects to assist with strategic alignment.
- Consistently working with upper-level management to gather requirements and enhance vision of projects coming through the PMO
- Enterprise Contract Negotiations and Vendor Compliance saved Centerstone over 1.25 million (2008 – 2017)
- Created I.S. Department's first Request for Proposal (RFP). As a result, the company used it as a template for creating other RFPs in the I.S. department, as well as other departments throughout the organization. (2006)
Affiliations
- Project Management Institute
Timeline
Business Analyst
CKE Restaurants Holdings
03.2022 - Current
Contractor - Business Analyst PMO
Vertek Solutions
02.2021 - 03.2022
Contractor - HRSD Business Analyst
Beacon Hill Technologies
07.2019 - 05.2020
Senior Business Analyst
State of Tennessee
11.2017 - 08.2018
Business Analyst
Centerstone of America
01.2016 - 01.2017
Business Analyst
Centerstone Research Institute
01.2013 - 01.2016
Technology Coordinator | Office Manager
Centerstone of America
01.1998 - 01.2013
BS | Bachelor of Science, Mass Communications & Public Relations -
MIDDLE TENNESSEE STATE UNIVERSITY
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