Jan Mearon

Work History

Elevance Health, Inc

06.2023 - Current

Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
Performed observations and evaluated supporting documents to supplement audit findings.

Elevance Health, Inc

08.2022 - 05.2023

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Maintained a high level of product knowledge, providing accurate information to customers.
Answered customer telephone calls promptly to avoid on-hold wait times.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Managed high call volume with exceptional time management skills, minimizing wait times for customers.

Elevance Health, Inc

03.2022 - 08.2022

Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
Responded to customer requests for products, services, and company information.
Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
Documented customer interactions and transactions for accurate, up-to-date records.
Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.

BCForward

08.2021 - 03.2022

Answered phone with friendly greeting to create positive inbound calling experience for customers.
Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
Resolved complaints to satisfy customers and encourage future transactions.
Improved first-call resolution rates by efficiently managing customer issues and complaints.
Upheld data security standards while documenting customer interactions within the company''s CRM system, ensuring accuracy and confidentiality.
Maintained high levels of professionalism by adhering to company policies and guidelines when interacting with customers.

Aerotek

02.2019 - 01.2020

Provided training to colleagues on credit card fraud awareness, contributing to a more secure work environment.
Reduced credit card fraud by implementing effective monitoring and detection strategies.
Assisted customers in understanding their rights and responsibilities related to credit card usage, contributing to better overall security practices among users.
Actively participated in risk assessment exercises aimed at identifying areas where additional resources were needed for stronger fraud protection efforts.
Consistently met or exceeded departmental goals related to fraud detection and prevention, demonstrating a high level of dedication and expertise in the field.

Bank of America

11.2015 - 05.2017

Evaluated credit reports and financial statements to determine appropriate settlement offers that balanced company interests with the debtor''s ability to pay.
Increased efficiency in tracking debtor payments by updating internal databases with accurate information on a regular basis.
Maximized recoveries through diligent management of accounts in bankruptcy, foreclosure, or repossession proceedings.
Provided exceptional customer service, empathizing with debtors'' circumstances and working toward mutually beneficial solutions while maintaining professionalism at all times.
Contributed to positive team dynamics by providing support and assistance to colleagues when needed, fostering a collaborative work environment.