Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jan Morales

Coconut Creek,FL

Summary

Bilingual MBA graduate seeking to apply knowledge, critical thinking, and experience in the areas of process and customer relationships. 20 years of experience in account pipeline management with a unique blend of interpersonal skills and conflict resolution in competitive environments towards defined goals.

Overview

10
10
years of professional experience

Work History

Locums Consultant

All Star
06.2022 - Current
  • Recruit medical providers to meet coverage needs of various medical facilities and hospitals across the US.
  • Act as the primary point of contact for medical providers fostering long term professional relationship.
  • Analyzed and reported performance trends to streamline recruitment and placement process.
  • Assisted medical providers in navigating complex industry challenges with strategic recommendations.
  • Negotiated contracts on behalf of medical facilities, securing favorable terms that contributed to medical providers overall success.
  • Coordinates with team members to develop market strategies and enhance provider recruitment efforts.
  • Served as an internal consultant assuming responsibility for problem solving and process improvements.
  • Prepared and presented regular management reports to demonstrate progress and outcomes.

Product Specialist

Delray Buick GMC
01.2020 - 01.2022
  • Demonstrated exceptional product knowledge, enabling tailored recommendations based on customer needs.
  • Enhanced customer satisfaction through personalized product demonstrations and tailored recommendations.
  • Boosted dealership sales by effectively presenting vehicle features and benefits to potential customers.
  • Achieving high sales conversion rate among peers in a competitive environment.
  • Consistently exceeded monthly sales goals by employing effective closing techniques during negotiations with customers.
  • Utilized CRM system to track leads and maintain an organized pipeline of potential customers, increasing overall efficiency.

Sales Specialist

Apple Retail Store
01.2020 - 01.2022
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Maintained team cohesion and campaigned for new corporate initiatives.
  • Answered questions about Apple store policies, and new corporate initiatives.
  • Developed strong relationships with repeat clients, leading to steadily ranking top 5 for sales and services.

Technical Support

Convergys
01.2020 - 01.2021
  • Provided technical support for computer and software troubleshooting analytics and reporting issues, maintaining top 10 Advisor ranking.
  • Improved client satisfaction by providing timely technical support and resolving complex problems efficiently.
  • Provided technical support to customers, addressing concerns and resolving issues promptly.

Supervisor of Food and Beverage

Radisson Hotel & Resort
01.2018 - 01.2020
  • Direct staff of bartenders, servers, and room service employees through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
  • Supervise Food and Beverage staff and logistics, increasing F&B revenue by 25%.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
  • Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.

Office Manager

Cornerstone Connection Magazine
01.2015 - 01.2020
  • Manage distribution to over 30,000 households and businesses in Central Florida
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing in QuickBooks performing P&L and cash flow analysis.
  • Coordinated staff schedules, adjusting workloads to maximize productivity and meet magazine distribution deadlines.
  • Coordinated office events and staff training sessions. onboarding new staff assuring a smooth integration.

Education

Master of Business Administration -

Belhaven University
Jackson, MS
12.2012

Bachelor of Arts - Arts

University of Michigan
Ann Arbor, MI
05.1996

Skills

  • Customer Relationship Management (CRM)
  • Apple Mac OS, QuickBooks, Adobe Photoshop
  • Microsoft Office Excel (Pivot Tables, Vlook’s, and formulas)

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working

Timeline

Locums Consultant

All Star
06.2022 - Current

Product Specialist

Delray Buick GMC
01.2020 - 01.2022

Sales Specialist

Apple Retail Store
01.2020 - 01.2022

Technical Support

Convergys
01.2020 - 01.2021

Supervisor of Food and Beverage

Radisson Hotel & Resort
01.2018 - 01.2020

Office Manager

Cornerstone Connection Magazine
01.2015 - 01.2020

Master of Business Administration -

Belhaven University

Bachelor of Arts - Arts

University of Michigan

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Jan Morales