Jan N. Jones
Wilmington,NC
Summary
Hard-working team player with diverse work experience. Ready to utilize my skills and be a supportive part of the team. I have years of experience in Hospitality, Customer Service, Office Assistant, Accounting Clerk as well as Caretaker.
Overview
1
1
Certification
4
4
years of post-secondary education
20
20
years of professional experience
Work History
Supervisor of Food and Beverage, Chef, Caterer, Server/ Bartender
Hilton Garden Inn
Wilmington, NC
04.2022 - Current
- Schedule staff, process leave request, provide coverage
- Trained new employees and assessed performance to enhance team capabilities.
- Managed inventory, ordered supplies, ensured labeling and rotation for freshness.
- Cook Breakfast, Dinner and Catering
- Use a POS system to input orders and process cash, credit, debt, and gift cards.
- Served alcoholic beverages, including beer and wine, to customers in a timely manner. Server Certified
- Set tables, arranged buffet, and replenished beverages.
- Greet guests, answer questions, and be attentive to their needs
- Provided coverage across front desk, laundry, housekeeping, and kitchen roles to maintain service continuity.
Shift Leader/Closing Crew
Crave Hotdogs and Barbecue
Wilmington, NC
07.2021 - 04.2022
- Processed credit card payments, closed shift by counting drawer, and made deposits.
- Expedite orders for dine- in, to-go and online customers
- Ordered and managed inventory of food and supplies to ensure availability.
- Assign duties for staff, train new employees, provide backup for all departments.
- Assigned duties to staff, trained new employees, and provided backup for all departments.
- Mopped floors in dining area to maintain cleanliness and safety standards. to maintain cleanliness and safety standards., Removed trash from designated areas to uphold cleanliness and hygiene standards. from designated areas to maintain cleanliness., Sanitized restrooms frequently to ensure hygiene and comfort for customers. to ensure hygiene and comfort for customers., close and secure Building
Breakfast Attendant/Front Desk
Towneplace Suites by Marriott
Wilmington, NC
06.2019 - 07.2021
- Managed operations of continental breakfast, ensuring a seamless experience for guests
- Assemble and disassemble breakfast buffets while keeping the buffet well-stocked at all times.
- Ordered and stocked breakfast area supplies to ensure availability for guests
- Adhered to brand standards to maintain quality to ensure high-quality guest experiences. and maintain the breakfast area to meet and exceed those standards.
- Maintained knowledge of and ensured compliance with health and safety regulations to uphold guest safety
Caregiver | Caregiver to Family Member
Self employed
Wilmington
01.2007 - 10.2019
- Managed daily care and support for family member
- Managed financial transactions and bill payments
- Make sure environment was clean, safe and well maintained
- Prepared and cooked meals
- Provided transportation to family members' appointments and events
- Scheduled and attended medical appointments, coordinating care and ensuring follow-through on health plans
- Supervised Hilton Garden Inn front desk operations and guest service standards.
- Trained team members on Hilton Garden Inn hospitality procedures and service etiquette.
- Coordinated housekeeping and room readiness with Hilton Garden Inn departments.
Education
High School Diploma -
Thomas Stone High School
Waldorf , MD 09.1979 - 06.1983
Skills
- Inventory management
- POS systems
- Menu planning
- Budget control
- Food safety compliance
- Vendor ordering
- Cash handling
- Guest service
- Event catering
- Team leadership
- Problem solving
- Clear communication
- Conflict resolution
- Attention to detail
- Hygiene regulations
- Beverage making
- Sanitation standards
- Ordering supplies
- ABC standards
- Cost control
- Service delivery management
- Food presentation
- Menu pricing
- Labor management
- Food and beverage operations
- Interpersonal communication
- Maintain food safety
- Liquor law compliance
- Event planning
- Scheduling
- Inventory control
- Catering management
- Back of house management
- Food safety standards
- Staff scheduling
Certification
Serve Safe, Alcohol Certified
Timeline
Supervisor of Food and Beverage, Chef, Caterer, Server/ Bartender
Hilton Garden Inn
04.2022 - Current
Shift Leader/Closing Crew
Crave Hotdogs and Barbecue
07.2021 - 04.2022
Breakfast Attendant/Front Desk
Towneplace Suites by Marriott
06.2019 - 07.2021
Caregiver | Caregiver to Family Member
Self employed
01.2007 - 10.2019
High School Diploma -
Thomas Stone High School
09.1979 - 06.1983