JAN PAULINO
The Bronx
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer Service Team Building Research Relationship Building
Overview
5
5
years of professional experience
Work History
Engineer
Manhattan Theater Club
07.2024 - Current
- Recorded daily events and activities in site diary to evaluate process and improve productivity.
- Identified and resolved potential structural issues.
- Reached out to external parties to obtain information and clear up discrepancies.
- Researched system requirements and components.
- Monitored and evaluated engineering performance to recommend improvements.
- Studied corrections from senior engineers to learn and grow professionally.
Student
HOSTOS COMMUNITY COLLEGE
08.2021 - 09.2024
- Assisted department with special projects and tasks to meet deadlines.
- Organized office to keep space welcoming and professional.
- Planned and completed group projects, working smoothly with others.
- Collaborated with team to execute various projects and activities.
- Assisted with research by using online and manual library systems to verify records.
- Completed work schedules, managed calendars and arranged appointments.
- Aug 2021 - Present (2 years 7 months)
Stagedoor
Second Stage Theater
09.2022 - 06.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Sep 2022 - Present (1 year 6 months)
Sales Specialist
The Estée Lauder Companies Inc.
06.2022 - 02.2024
- Educated customers on scents and products available from several luxury fragrance brands.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Described merchandise and explained use, operation and care.
- Bagged or packaged purchases and wrapped gifts.
- Maintained records related to sales for store management.
- Jun 2022 - Present (1 year 9 months)
Helper
LaserShip
08.2020 - 11.2021
- Loaded and unloaded boxes and packages to move to and from vehicle.
- Checked delivery paperwork against loads, issued receipts and updated logs.
- Navigated route to customer locations using GPS maps.
- Requested signatures or followed touch-free delivery procedures.
- Sorted packages for delivery by arranging in delivery sequence.
- Directed and balanced loads to reduce on-road incidents.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Created delivery routes based on destinations and timelines to maintain efficiency.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Aug 2020 - Nov 2021 (1 year 4 months)
Education
Associate of Science - Mathematics
CUNY Hostos Community College
The Bronx, NY09-2024
Skills
- Creative problem solving
- Decision making
- Rapid Learning
- Spanish
- English
- Communication
- Teamwork
- Problem Solving
- Customer Service
- Research Skills
- Critical thinking
- Project management
- Technical reporting
Languages
Spanish
Native or Bilingual
Timeline
Engineer
Manhattan Theater Club
07.2024 - Current
Stagedoor
Second Stage Theater
09.2022 - 06.2024
Sales Specialist
The Estée Lauder Companies Inc.
06.2022 - 02.2024
Student
HOSTOS COMMUNITY COLLEGE
08.2021 - 09.2024
Helper
LaserShip
08.2020 - 11.2021
Associate of Science - Mathematics
CUNY Hostos Community College
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