Efficient Pay and Personnel Clerk with excellent clerical and project management skills, gained 3 years' experience with the U.S Navy. Highly organized and proactive multitasker with good prioritization skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Jan Perez
Jacksonville,FL
Summary
Overview
5
years of professional experience
Work History
U.S. Navy Active DutyJacksonville, FL
Pay and Personnel Clerk
06.2021 - Current
Job overview
- Processed employee salary and benefit changes in accordance with company policies.
- Maintained personnel records and files, ensuring accuracy of information and confidentiality.
- Reviewed employment applications for completeness and accuracy.
- Trained new employees on company timekeeping systems.
- Responded to face-to-face, telephone and electronic requests for information.
- Answered customer inquiries and provided accurate information.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems to provide solutions that meet customer needs.
- Processed military pay documents and maintained accurate records of all payments.
- Researched discrepancies between employee's pay records and submitted corrections as needed.
- Prepared detailed reports on changes in salary, allowances, or other compensation issues for senior leadership review.
- Analyzed requests from employees for special pays and allowances, making recommendations based on established guidelines.
- Ensured timely payment of travel vouchers and reimbursements according to applicable laws and regulations.
- Processed retirement paperwork for retiring servicemembers in accordance with Department of Defense directives.
Papa JohnsCaguas, PR
Delivery Driver
05.2020 - 03.2021
Job overview
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Maintained accurate records of goods delivered and collected payments as required.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Latin Root'sCaguas, PR
Food Service Worker
11.2018 - 11.2020
Job overview
- Assisted in the preparation of food items according to recipes and instructions.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Delivered food orders to customers in a timely manner.
- Ensured that the correct order was delivered to the customer.
- Followed all safety protocols while driving.
- Maintained cleanliness of vehicle interior and exterior.
- Processed online payments via credit card, debit card or PayPal.
Education
Republica De Costa Rica Caguas, PR
High School Diploma
05-2018
University Overview
Skills
- Administering Databases
- Policy Enforcement
- Maintaining Records
- Documentation Skills
- Complaint Resolution
- Paperwork Processing
- Computer Skills
- Adaptive Learning
- Time Management
- Driving and Transportation
Languages
Spanish
Native/ Bilingual
Timeline
Pay and Personnel Clerk
U.S. Navy Active Duty
06.2021 - Current
Delivery Driver
Papa Johns
05.2020 - 03.2021
Food Service Worker
Latin Root's
11.2018 - 11.2020
Republica De Costa Rica
High School Diploma