Jan Pickett
SAINT CHARLES,Missouri
Overview
15
15
years of professional experience
Work History
Employee Rec. & Separations Analysist
Bayer US
Creve Coeur, MO
06.2020 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Consumer Care Logistics
Bayer US
Mishawaka, Indiana
09.2017 - 06.2020
- Supervised dispute management for the North America OTC grocery channel and the off-site brokerage service.
- Directly supported all business financial goals, as well as supporting Bayer Customer Service.
- Collaborated closely with other departments within the organization to ensure excellent service delivery.
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
Senior Customer Service Logistics
Bayer US
Mishawaka, IN
01.2015 - 09.2017
- Successfully performed order execution for CVS pharmacy chain.
- Directly supported CVS sales goals, as well as supporting CVS replenishment and fulfillments for all US CVS distribution centers.
- Resolved complex customer issues in a timely manner.
Customer Service Specialist Logistics
Bayer US
Mishawaka, IN
01.2010 - 01.2015
- Developed Cusotmer supply chain solutions
- Monitored pricing agreements
- Managed inventory levels through various inventory programs
- Maintained a high level of professionalism while interacting with customers via phone or email.
Education
Bachelor of Arts - General Studies
Indiana University, South Bend
South Bend, IN12-2009
Skills
- Conflict Resolution
- Verbal Communication
- Critical Thinking
- Deduction Management
- LEAN- TMS
- SAP/GHP/JDA/AS400
- Microsoft Office
Timeline
Employee Rec. & Separations Analysist
Bayer US
06.2020 - Current
Consumer Care Logistics
Bayer US
09.2017 - 06.2020
Senior Customer Service Logistics
Bayer US
01.2015 - 09.2017
Customer Service Specialist Logistics
Bayer US
01.2010 - 01.2015
Bachelor of Arts - General Studies
Indiana University, South Bend