Overview
Work History
Education
Skills
Timeline
Generic

Jan Pickett

SAINT CHARLES,Missouri

Overview

15
15
years of professional experience

Work History

Employee Rec. & Separations Analysist

Bayer US
Creve Coeur, MO
06.2020 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked with cross-functional teams to achieve goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Consumer Care Logistics

Bayer US
Mishawaka, Indiana
09.2017 - 06.2020
  • Supervised dispute management for the North America OTC grocery channel and the off-site brokerage service.
  • Directly supported all business financial goals, as well as supporting Bayer Customer Service.
  • Collaborated closely with other departments within the organization to ensure excellent service delivery.
  • Identified consumer needs, clarified information and researched issues to provide alternative solutions.

Senior Customer Service Logistics

Bayer US
Mishawaka, IN
01.2015 - 09.2017
  • Successfully performed order execution for CVS pharmacy chain.
  • Directly supported CVS sales goals, as well as supporting CVS replenishment and fulfillments for all US CVS distribution centers.
  • Resolved complex customer issues in a timely manner.

Customer Service Specialist Logistics

Bayer US
Mishawaka, IN
01.2010 - 01.2015
  • Developed Cusotmer supply chain solutions
  • Monitored pricing agreements
  • Managed inventory levels through various inventory programs
  • Maintained a high level of professionalism while interacting with customers via phone or email.

Education

Bachelor of Arts - General Studies

Indiana University, South Bend
South Bend, IN
12-2009

Skills

  • Conflict Resolution
  • Verbal Communication
  • Critical Thinking
  • Deduction Management
  • LEAN- TMS
  • SAP/GHP/JDA/AS400
  • Microsoft Office

Timeline

Employee Rec. & Separations Analysist

Bayer US
06.2020 - Current

Consumer Care Logistics

Bayer US
09.2017 - 06.2020

Senior Customer Service Logistics

Bayer US
01.2015 - 09.2017

Customer Service Specialist Logistics

Bayer US
01.2010 - 01.2015

Bachelor of Arts - General Studies

Indiana University, South Bend
Jan Pickett