Jan Rivera-Guerra
Albany,NY
Summary
Dynamic professional with a positive attitude and strong relationship-building skills, experienced as a Teaching Assistant at Albany College of Pharmacy. Proven ability to enhance student engagement through tailored instructional strategies and effective communication. Recognized for fostering collaboration and critical thinking, while maintaining a secure and supportive learning environment.
Professional educator with experience in fostering supportive and effective learning environment. Proven track record of enhancing student engagement and academic success through collaboration with faculty and adaptability to evolving classroom needs. Strong skills in communication, organization, and instructional support. Known for reliability and results-driven approach in educational settings.
Highly organized educational professional equipped with background in facilitating classroom operations and student learning. Proven track record in aiding lesson execution, fostering collaborative environment, and adapting to changing educational needs. Brings strong communication skills and reliable, adaptable nature.
Diligent student pharmacist with background in supporting classroom activities and administrative tasks. Known for effectively assisting in lesson planning and student engagement. Demonstrated ability in managing classroom dynamics and providing individualized support.
Special education professional prepared to support diverse learning needs and assist in creating positive educational environment. Proven track record in lesson implementation and individualized student support, ensuring educational goals are met. Known for strong teamwork and adaptability in dynamic classroom settings, displaying key skills in behavior management and effective communication.
Overview
5
5
years of professional experience
4
4
Certification
Work History
Teaching Assistant
Albany College Of Pharmacy
08.2024 - Current
- Provided one-on-one support to students, adapting teaching methods to meet diverse learning needs.
- Facilitated small group activities, promoting collaboration and critical thinking among students.
- Facilitated laboratory sessions, ensuring smooth operation and student engagement.
- Assisted in the preparation of lab materials and equipment for experiments.
- Supported students in understanding complex scientific concepts during practical exercises.
- Coordinated scheduling of lab activities, optimizing resource allocation and usage.
- Mentored junior teaching assistants, fostering professional development and teamwork.
- Implemented safety protocols, maintaining a secure laboratory environment for all participants.
- Evaluated student performance through assessments and provided constructive feedback for improvement.
- Evaluated student performance through regular assessments, providing constructive feedback to facilitate growth.
- Served as an accessible resource for students seeking additional assistance outside of regularly scheduled class hours.
- Promoted a positive learning environment by addressing individual concerns promptly and empathetically.
Customer Service Associate
Walgreens Boots Alliance
08.2019 - 07.2025
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction ratings.
- Assisted in training new team members on operational procedures and customer service protocols.
- Streamlined inventory management processes to ensure product availability and minimize stock discrepancies.
- Collaborated with team to implement promotional campaigns, driving sales and improving customer engagement.
- Monitored daily operations to maintain compliance with company policies and enhance service quality standards.
- Analyzed feedback data to identify areas for improvement, contributing to enhanced service delivery strategies.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Car Detailer
Freelance
07.2015 - 08.2023
- Performed comprehensive interior and exterior vehicle detailing services to enhance appearance and maintain value.
- Utilized advanced cleaning products and equipment to achieve high-quality finishes on various vehicle types.
- Developed customized detailing plans based on individual client needs and vehicle conditions.
- Implemented efficient workflow processes to reduce time spent on detailing tasks while maintaining quality standards.
Teaching Assistant
CODERI, Inc.
06.2019 - 08.2019
- Developed and implemented engaging lesson plans to enhance student understanding and participation.
- Assisted educators with classroom management, fostering a positive learning environment for all students.
- Provided one-on-one support to students, adapting teaching methods to meet diverse learning needs.
- Facilitated small group activities, promoting collaboration and critical thinking among students.
- Supported individual education plans by implementing tailored instructional strategies for diverse learning needs.
- Assisted in behavioral interventions, fostering a positive learning environment for students with disabilities.
- Collaborated with teachers to adapt lesson plans and materials, enhancing accessibility for all students.
- Monitored student progress and documented observations to inform instructional adjustments and interventions.
- Facilitated communication between educators, parents, and support staff to ensure cohesive student support strategies.
- Led small group sessions focusing on social skills development to improve peer interactions among students.
Assistant Teacher Volunteer
CODERI, Inc.
06.2014 - 07.2018
- Assisted in developing engaging lesson plans to enhance student learning experiences.
- Supported classroom management by implementing effective behavior strategies and routines.
- Collaborated with lead teacher to assess student progress and adjust instructional methods accordingly.
- Facilitated small group activities, fostering teamwork and peer learning among students.
- Supported classroom management by maintaining a positive learning environment for students.
- Assisted in implementing behavioral management strategies to promote positive social interactions.
Education
Doctor of Pharmacy - Health Sciences
Albany College of Pharmacy And Health Sciences
Albany, NY05-2027
Pre-Requisites For Pharmacy School - Natural Sciences - Math
University Of Puerto Rico
Rio Piedras, PR05-2021
High School Diploma -
Colegio Sagrados Corazones
Guaynabo, PR05-2018
Skills
- Positive attitude
- Computer skills
- Relationship building
- Calm and patient demeanor
- Effective communication
- Behavior management
- Customer service and communication skills
- Pharmacy workflow optimization
- Critical thinking
- Team leadership
- Diversity awareness
- Attention to detail
- Interpersonal relations
- Bilingual Spanish and English
- Drug inventory management
Accomplishments
- Rho Chi Pharmacy Honor Society (2025/04/06)
- President's Award for Educational Excellence (2018/05/20)
- Membership National Honor Society (2017/11/30)
- National Junior Honor Society (2014/05/28)
Certification
- CPR/BLS Certification
- APhA Immunization Certification
- NY State Pharmacy Intern Permit
- PR Pharmacy Intern Permit
- Immunization Ambasador, APhA Immunization Certificate Course
- JJ Barea Elite Summer Tour assisting special need students during basketball activities.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Teaching Assistant
Albany College Of Pharmacy
08.2024 - Current
Customer Service Associate
Walgreens Boots Alliance
08.2019 - 07.2025
Teaching Assistant
CODERI, Inc.
06.2019 - 08.2019
Car Detailer
Freelance
07.2015 - 08.2023
Assistant Teacher Volunteer
CODERI, Inc.
06.2014 - 07.2018
Doctor of Pharmacy - Health Sciences
Albany College of Pharmacy And Health Sciences
Pre-Requisites For Pharmacy School - Natural Sciences - Math
University Of Puerto Rico
High School Diploma -
Colegio Sagrados Corazones