Jan Shaw
Kalama
Summary
Dynamic Night Manager at Taco Time NW with proven expertise in team leadership and customer complaint resolution. Enhanced guest satisfaction through effective problem-solving and security awareness, while training staff to achieve operational excellence. Successfully managed night operations, fostering a positive work environment and driving employee motivation to meet ambitious targets.
Overview
19
19
years of professional experience
Work History
Night Manager
Taco Time NW
10.2006 - Current
- Prepared nightly deposits by accurately counting cash, and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Trained and mentored new and existing staff to achieve best practices.
- Managed 7 employees in delivering smooth, productive night shift operations.
- Created nightly shift task lists to assign duties to each employee.
- Enhanced team performance by providing regular training and promoting a positive work environment.
- Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.
- Supported the development of new initiatives aimed at enhancing guest experiences during their stay, contributing valuable insights based on firsthand observations from nightly operations.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Processed customer orders quickly and accurately to meet dispatch targets.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Monitored compliance with health and safety regulations, reducing potential risks to guests and staff.
- Maintained meticulous records of nightly operations, aiding in smooth transition between shifts.
- Coordinated with maintenance staff to promptly address and resolve any facility issues reported at night, minimizing guest inconvenience.
- Fostered positive work environment, leading by example and encouraging open communication among night staff.
- Enhanced guest experience by promptly addressing and resolving nighttime inquiries and issues.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Office Assistant - Secretary
Longview Business College
Longview, WA06-1984
Skills
- Team leadership
- Security awareness
- Customer complaint resolution
- People management
Timeline
Night Manager
Taco Time NW
10.2006 - Current
Office Assistant - Secretary
Longview Business College
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