Summary
Overview
Work History
Education
Skills
Timeline
Generic

JAN SHUPP

Huntersville,NC

Summary

With over 20 years of FANUC experience and 15 years specializing in robotic paint application, I have gained a comprehensive understanding of the Paint Process and Paint Development. My expertise enables me to successfully oversee production launches and achieve high-quality paint results with minimal defects.

Overview

21
21
years of professional experience

Work History

Tech Support Specialist (Robotics)

FANUC America
04.2024 - Current
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
  • Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
  • Resolved complex customer issues, ensuring high satisfaction rates with personalized support solutions.
  • Improved customer retention with empathetic and efficient handling of support cases.
  • Conducted regular follow-ups with customers to ensure their issues were fully resolved and to gather feedback for service improvement.

Paint Robot Technician

Daimler Trucks North America, DTNA
02.2023 - 04.2024
  • Enhanced robot performance by conducting regular maintenance and tuneups.
  • Troubleshot and resolved technical issues, reducing downtime and increasing productivity.
  • Documented repair procedures, streamlining future troubleshooting efforts.
  • Assessed robot performance data, identifying areas for improvement and implementing necessary changes.
  • Reduced unplanned downtime by performing preventative maintenance on robotic equipment regularly.

2nd Shift Maintenance Supervisor

Stellantis (formerly FCA)
02.2021 - 02.2023
  • Coordinated preventative maintenance schedules, verifying equipment safety and function.
  • Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
  • Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
  • Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.

Professional Maintenance Specialist (Top Coat)

Stellantis (Formerly FCA)
09.2019 - 02.2021
  • Assist and help the Skilled Trades with maintaining paint robots to stay in good working order. Ability to make preset changes/adjustments on the GUI. Capable of jogging the robots manually as well as touching up paths on existing robot programs. Have experience creating paint programs on the Fanuc P250 & Fanuc P700 robots. Very proficient with Fanuc teach pendant navigation. Have a good understanding of Fanuc Paint Works and Paint Tool. I also have some experience with Fanuc Paint Pro. I come from a paint production background and also experienced with paint application and paint development.

Robotic Weld Technician (Skilled Trades)

Tower Automotive
02.2017 - 08.2019
  • I have been able to transition my paint and dispense skills to a welding environment. I am responsible for maintaining the Fanuc Arc Mate 120iC Welding robots while maintaining the highest company quality standard. At times will have to re-teach programs if welds become off seam. I also replace parts on the robot such as liners, weld wire, diffusers, as well as whips to uphold quality standards. Tower recently migrated from ABB to Fanuc robots for their main production line. I’ve been a key asset for my fellow coworkers in the transition phase.

Project Engineer

ESYS Automation
08.2015 - 01.2017
  • Within this position I was able to grow my knowledge of dispense applications. I was involved in Glass Cell projects with automotive OEMs. I was also able to gain experience in urethane/glass processes. I worked with Fanuc handling style robots with either a dispense tip at the EOAT or the robot was used to pick up glass and go around a 7- axis dispense tip. I also had the opportunity to gain further experience by taking classes at both Fanuc and ABB. I have a basic knowledge of Fanuc DCS and beginning experience with ABB Robot Programming. Also gained useful knowledge and experience with Nordson and SCA pump systems.

Paint Process Engineer

Exel North America
01.2012 - 08.2015
  • At Exel N.A. I was been able to grow and expand my knowledge of paint processes, as well as learn diverse dispense applications. I worked with numerous Fanuc robots, such as the Fanuc P200, P250 and P50 robots. Some of the various applicators I have worked with are the Sames 3008, 707 and 709. I also have a working knowledge of AVX and HVLP guns. I interacted with the customer base almost weekly as an integral part of our lab team. Due to our volume of demos, my ability to adapt to changing situations has improved.

Paint Process Engineer

Roush Manufacturing
09.2004 - 08.2011
  • My main duties within this position have included the following: Coordination of all operational day-to-day activities within the paint area as well as process development; prioritization and management of capital projects relating to new equipment and product launches; utilization of Fanuc robotics applications; being champion of paint area continuous improvement teams. I also directly supervised multiple employees, including robot technicians and assembly workers, while working on coordination of process development.

Education

Aviation Ordnanceman

US Navy
01.1994

High School Diploma - undefined

Palmerton High School
01.1992

Skills

  • Fanuc Robot Arc Mate 120iC with Fanuc P-30iB Controller; Miller Welder Auto Axcess E 450 Digital; PLC-5 operational level plant floor expertise; Fanuc software packages including Paint Works; Web Interface Robotics Fanuc P-200E Experience with both waterborne and solvent-based paints along with powder coat Proficient in Microsoft office programs Word and Excel, with basic knowledge of PowerPoint Hi-Lo experience
  • Customer service
  • Support services
  • Customer relationship management
  • Technical troubleshooting
  • Empathy and patience
  • Data collection
  • Hardware troubleshooting
  • Application support
  • Troubleshooting and Diagnostics
  • Teamwork and collaboration
  • Organizational skills

Timeline

Tech Support Specialist (Robotics)

FANUC America
04.2024 - Current

Paint Robot Technician

Daimler Trucks North America, DTNA
02.2023 - 04.2024

2nd Shift Maintenance Supervisor

Stellantis (formerly FCA)
02.2021 - 02.2023

Professional Maintenance Specialist (Top Coat)

Stellantis (Formerly FCA)
09.2019 - 02.2021

Robotic Weld Technician (Skilled Trades)

Tower Automotive
02.2017 - 08.2019

Project Engineer

ESYS Automation
08.2015 - 01.2017

Paint Process Engineer

Exel North America
01.2012 - 08.2015

Paint Process Engineer

Roush Manufacturing
09.2004 - 08.2011

High School Diploma - undefined

Palmerton High School

Aviation Ordnanceman

US Navy

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