Jan Smith
Matthews,North Carolina
Summary
Multi-talented business leader bringing several years of experience as results-driven professional. Strategic problem solver and change manager. Proven team builder and manager working in the most active and challenging areas of business while delivering complex projects on time.
Overview
2025
2025
years of professional experience
Work History
Chief Executive Officer
Metro Health Management Group
Charlotte, NC
05.2016 - 09.2024
- Directed the implementation of new business initiatives from concept through completion.
- Ensured compliance with government regulations regarding safety standards and labor laws.
- Established and oversaw strategic business actions and streamlined operations.
- Drove company vision with collaborative employee engagement techniques and strategic leadership.
- Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
Call Center Representative
The Masters Plumbing Company
Birmingham, AL
05.2007 - 11.2011
- Assisted the owner in building the business.
- Increased call conversions by 84% to 96% month over month.
- Answered the business phone 24/7, and dispatched technicians.
- Completed monthly and annual reports.
Test Kitchens Staff
Oxmoor House
Birmingham, AL
- Prepared 4 to 7 recipes for daily 12:30 pm taste-testing deadline.
- Completed weekly Market Order by shopping for and ordering all ingredients for entire test kitchens. Managed all supplies.
- Trained new test kitchens team members for testing and photography duties.
- Collaborated with editors, art directors, photographers, and stylists to plan photo shoots to meet editing deadlines.
- Traveled and prepared recipes for location photography.
Education
Bachelor of Science - Family and Consumer Sciences
University of North Carolina At Greensboro
Greensboro, NCSkills
- Project planning and management
- Resource allocation
- Team Leadership
- Budgeting and Cost control
- Project Lifecycle Mangement
- Business Management including data analysis, accounting, decision-making
- Legal policies and procedures
Training Programs
- Attended multiple training sessions and success summits as member of Plumbers Success International
Timeline
Chief Executive Officer
Metro Health Management Group
05.2016 - 09.2024
Call Center Representative
The Masters Plumbing Company
05.2007 - 11.2011
Test Kitchens Staff
Oxmoor House
Bachelor of Science - Family and Consumer Sciences
University of North Carolina At Greensboro