Summary
Overview
Work History
Education
Skills
Timeline
Babysitter

Jan Smith

Snow Hill,NC

Summary

Adept at streamlining office operations and enhancing customer satisfaction at Red Shed Furniture Inc. Skilled in office management and problem-solving.

Hardworking and focused offering excellent communication, planning and prioritization skills demonstrated through 20 years of performance. Skilled at business correspondence, managing mail, email, payroll and 12 employees. Exceptional customer service is very important to me. I treat everyone with respect. I am a fast learner, hard worker, team player and I demonstrate a positive attitude in every way.

Overview

33
33
years of professional experience

Work History

Main Office Secretary

Red Shed Furniture Inc.
12.2005 - Current

I am responsible for all accounts receivable and accounts payable. I also handle the time cards and payroll . I feel strongly that being a team player is important to any company and practicing excellent customer service makes for return customers

  • Managed incoming and outgoing correspondence, ensuring timely responses to customers and all our vendors.
  • Supported executive team members by managing calendars, scheduling appointments, and hotel reservations.
  • Maintained a well-organized filing system for easy document retrieval, improving overall office productivity.
  • Provided exceptional customer service to visitors and callers, creating a welcoming atmosphere in the main office area.
  • Managed inventory levels for office supplies
  • Streamlined invoice processing by establishing an organized system for tracking payments and due dates.
  • Served as a key resource for employees, offering guidance on company policies and procedures while also addressing concerns
  • Handled confidential information with discretion, maintaining a high level of trust among colleagues.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Opened and properly distributed incoming mail, bank statements, personal and business accounts and also kept books for our other companies

Restaurant Team Member

Stonewalls Restaurant & Grill
09.2000 - Current
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Processed customer payments and balanced cash drawers.
  • Answer all calls and take orders for pickup customers
  • Prepared food orders, cooking on grill and operating fry station.
  • Helped maintain high levels of cleanliness throughout the establishment
  • Cultivated warm relationships with regular customers.

Teacher's Assistant

Greene County School System
02.1998 - 06.2005
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Maintained safety and security by overseeing students in recess environments.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Copied, organized and distributed classroom assignments or other papet work
  • Skilled at working independently and collaboratively in a team environment.

Medical Office Manager

ECU School Of Medicine
04.1992 - 01.1998
  • Addressed and remedied all patient or team member issues.
  • Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • This office had a total of 5 Attending doctors and 25 Residents.
  • Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
  • Developed close working relationships with front office and back office staff.

Education

High School Diploma -

North Johnston High
Kenly, NC
06-1979

Skills

  • File organization
  • Office management
  • Administrative support
  • Document management
  • Problem-solving skills
  • Taking payments
  • Multitasking
  • Customer service
  • Accounting and bookkeeping
  • Telephone and email etiquette
  • Employee communications

Timeline

Main Office Secretary

Red Shed Furniture Inc.
12.2005 - Current

Restaurant Team Member

Stonewalls Restaurant & Grill
09.2000 - Current

Teacher's Assistant

Greene County School System
02.1998 - 06.2005

Medical Office Manager

ECU School Of Medicine
04.1992 - 01.1998

High School Diploma -

North Johnston High
Jan Smith