JAN SPARKS

- first point of contact for clients/patients and play a crucial role in ensuring a smooth operation and positive experience

- provide administrative support to the psychiatric/addiction staff, including scheduling appointments, managing patient files and screening/directing phone calls

- Enhance office productivity by handling high volume of callers per day; resolved inquiries with patience and empathy, fostering positive relationships with clients

- collect and maintain patient information, ensuring all data is accurate and up to date

- communicate with patients, family members and healthcare providers to coordinate care; ability to maintain confidentiality and handle sensitive information

- ability to handle conflicts or issues pertaining to the scheduling process

- prepare and process patient referrals and transfer requests

- deliver excellent customer service at all times

- greet visitors and initiate triage processes for clients to streamline patient flow

- ensured the smooth work processes of up to 30-bed inpatient wards; responsible for maintaining communication within the unit, including answering the telephone, redirecting calls to the appropriate staff, contacting switchboard, paging physicians and ensuring faxes and emails are sent in a timely manner

- experienced in performing data entry, filing orders through Meditech and other administrative tasks (i.e. assembling patient charts on admission and dismantling charts on discharge and return of patient records to Health Records)

- liaised between patients, nurses, doctors and other members to ensure optimal care

- completing electronic and/or paper daily lab orders and ensuring the lab receives the order

- notified nurse of any scheduled appointments for their patients updating Client Care Plan as needed