Jan Spears
Warner Robins,GA
Summary
Seasoned and dynamic professional, offering broad achievements and expertise in recruitment, employee relations, compliance, healthcare operations, and administration. Proven ability to locate and retain top talent and develop internal teams. Recognized for developing and implementing programs to streamline the day-to-day activities. Committed to improving efficiency and performance throughout an organization and optimizing service. Mature and stable professional who excels during any complex challenges and conflicts. Compassionate Case Manager experienced in [Type] environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
16
16
years of professional experience
Work History
Recruiter
Bankers Life and Casualty
01.2012 - 01.2013
- Directed recruitment processes for division; coordinated sourcing processes and screened, interviewed, hired, developed, and retained qualified employment candidates
- Managed day-to-day administrative operations for department; updated and maintained confidential files, contacted new candidates to identify career goals, and answered high-volume of incoming calls on multi-line system
- Planned and coordinated various hiring events at local colleges and job fairs to pinpoint potential candidates and support recruitment initiatives; fostered relationships and resolved conflicts
Quality Assurance Coordinator
SouthEastrans, Incorporated – Contract
01.2011 - 01.2012
- Optimized client satisfaction and quality rates within a fast-paced environment and provided world class customer service; responded to inquiries, questions or requests and effectively resolved complex conflicts in a timely manner
- Coordinated the administrative activities of the department; scheduled appointments for Medicaid patients and dispatched drivers for assignments
- Prioritize daily tasks to achieve efficiency
- Implemented and enforced the policies and procedures and communicated procedural updates; ensured compliance with regulations, identified procedural modifications and educated all teams
Case Manager
Department of HR, Department of Human Resources – Contract
01.2010 - 01.2011
- Processed and analyzed adult Medicaid and Medicare cases for the aged, blind, and disabled
- Scheduled and managed appointments for new cases and offered and recommended benefit changes for eligible clients; identified opportunities, coordinated resources or referrals, and met the direct needs of all clients.
Human Resources Generalist and Manager
Spectrum Comm
01.2008 - 01.2009
- Recruited to develop, manage and grow Warner Robins office and guide and management of full-spectrum of HR operations, systems, and programs
- Screened, interviewed, and hired qualified employment candidates and terminated staff as necessary
- Facilitated and conducted effective training and orientation programs for new and existing employees
- Administered company benefit programs
- Drafted and distributed offer letters for new hires and updated and maintained confidential internal files
- Developed, implemented, and enforced all policies and procedures and ensured strict compliance
- Instrumental in the successful launch of the Warner Robins office from the ground-up and developed and maintained a database of qualified prospective employees for future positions
- Drafted appraisal packages and compensation review packages and revised all job descriptions
- Planned, coordinated, and conducted job fairs to recruit candidates for upcoming/open positions
- Conducted annual flex-enrollment meetings, responded to and resolved issues with insurance carriers, and coordinated/conducted exit interviews, including DOD requirements for personnel.
Human Resources Specialist
United States Postal Service Contractor: Manpower
01.2007 - 01.2008
- Conducted background and driving record checks for new hires and updated or maintained confidential personnel files
- Updated hiring worksheets for Postmasters in the Southeast Region, consisting of South Carolina, Georgia, and Florida
- Conducted postal exam scheduling and interviews for prospective staff
- Provided high-level administrative support and assistance for corporate staff at the U.S
- Postal Service.
Administrative Assistant / Sales Support
Kroll Associates, Incorporated
03.1997 - 06.2007
- Provided high-level administrative and sales support and processed all incoming classified recovery jobs
- Coordinated the receipt of all incoming data recovery positions; executed the input of data and achieved strict confidentiality in the data management processes
- Initiated the data recovery process; collaborated with clean room engineers to recover data from systems
- Provided world class client service and support.
Education
Bachelor of Science - Health Sciences and Administration – Health Services
Colorado Technical University
Online Colorado UniversityBachelor of Business Administration - Business Management and Human Resources Coursework
Rochville University
Rockville MarylandSkills
- Case Management
- Positive Attitude
- Human Resources Operations/Initiatives
- Employment Laws & Compliance
Technology Snapshot
- Microsoft Office Suite
- HRIS Applications
- SAP
- Taleo
- Deltek
- Onyx
- Success
Timeline
Recruiter
Bankers Life and Casualty
01.2012 - 01.2013
Quality Assurance Coordinator
SouthEastrans, Incorporated – Contract
01.2011 - 01.2012
Case Manager
Department of HR, Department of Human Resources – Contract
01.2010 - 01.2011
Human Resources Generalist and Manager
Spectrum Comm
01.2008 - 01.2009
Human Resources Specialist
United States Postal Service Contractor: Manpower
01.2007 - 01.2008
Administrative Assistant / Sales Support
Kroll Associates, Incorporated
03.1997 - 06.2007
Bachelor of Science - Health Sciences and Administration – Health Services
Colorado Technical University
Bachelor of Business Administration - Business Management and Human Resources Coursework
Rochville University