Jan Squiabro
Tampa,FL
Summary
Individual who is highly motivated, eager to learn, and handles responsibilities simultaneously while with calm attitude.
Overview
6
6
years of professional experience
Work History
Cashier, Supervisor, Key Holder, Operations Manage
CVS PHARMACY
01.2019 - Current
- Customer service, employee training, management duties, pharmacy training.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Optimized store performance by coordinating with other department supervisors to ensure seamless communication and teamwork.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Achieved high levels of accuracy in cash management through meticulous record-keeping and timely bank deposits.
- Increased cashier efficiency through hands-on coaching sessions focused on improving speed, accuracy, and customer interactions.
- Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Monitored areas for security issues and safety hazards.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Education
High School Diploma -
Medardo Carazo
Trujillo Alto, PRSkills
- Bilingual
- Reliable and punctual
- Customer service
- Team player mentality
- Written and communication skills
- Quick learner
- Cash Register Maintenance
- Workplace Safety
- Bank Deposit Preparation
- Store operations
- Task Delegation
- Customer Service
- Team Leadership
- Store Opening and Closing
- Staff Training
- Complaint resolution
Timeline
Cashier, Supervisor, Key Holder, Operations Manage
CVS PHARMACY
01.2019 - Current
High School Diploma -
Medardo Carazo