Jan Reed

INITIALLY HIRED AS SEASONAL, in 90 days promoted to Learning & Development, within a training team to embrace the WSI culture and guide new employees through training successfully. Complaint resolution for escalations requiring advanced skills to resolve issues for customers. As a part of the Lead team for two years, I have had to adjust to a lot of diversity and job responsibility changes. Change = Growth. I have learned OMS and furniture as well as the ability to assist agents with questions regarding policy and procedure. I look forward to the challenges of every day at WSI assisting and even taking a side skype to assist a new agent work through an issue, including screen shares to watch and to teach them how to be all they can be, along with coaching to help them learn their jobs proficiently. To continue to grow, I take great pride in my skills, conflict/complaint resolution and new projects as asked. Feedback on CARE and other recognition from co-workers, teammates, supervisors, and others exemplifies the level of service I attempt to deliver. I was awarded five “Catch The Spirit” awards in less than 2 years. Recent separation store in Oklahoma City as Sales.

• Daily responsibilities included opening and closing of the store, preparing staff for events of the day, stocking inventory, being able to be accountable to the Department of Consumer Credit for any and all inspections. Loaning money and assisting customers with purchases.

• Handling weekly reports with respect to the sales of the SUBWAY franchises by region, traveling as required by VPO for regional meetings.

• Closure of family estate, division of assets, legal responsibilities related to laws required by the State of Alabama as probate mandated.

• America’s largest publicly traded pawn shop. Assisting customers with financial needs and providing customer service. Responsibilities including, but not limited to heavy cash handling skills, customers personal information and time sensitive data. Responsible for all paperwork related to requirements for company and state operations. Personal accomplishment highest producer, loans, renewals, and sales.

• Taking customer orders over the phone, entering credit card details into a secure system, working at height of consumer demands.

• One of America’s largest roofing contract supply houses, working on AS400 data system, entering orders, servicing customer accounts, sales transactions, payables, heavy cash handling and customer service. Special ordering nonstock items from vendors, arranging freight, bulk purchasing buys of warehouse stock, assisting in support of Outside Sales. Lay off due to the cold, slow winter.

• Taking customer orders over the phone, entering credit card details into a secure system, working at height of consumer demands from the Seasonal Holiday thru Mother’s Day, cross trained and worked on special projects for summer while seeking full time employment.

• Traveling with Show Kennel handling show dogs, preparing food, showing dogs, bathing, and exercising dogs. Responsibilities required timely scheduling management of week-to-week travel affairs for dog shows. Relocation to Oklahoma City and employer’s retirement required professional separation.

• Responsibilities included negotiating business contracts for events at the hotel. Helping plan menus, arrangements for groups, weddings, and conventions. Assigning meeting space and making sure the Banquet Department understood the needs of the contract. Changes in management and underpaid commissions along with relocation lead to employer/employee separation.

• Canine Event planning service. Published multiple dog publications related to breed specific and/or specialty shows. Helped clubs with the paperwork and promotion end of their special events. Closed business due to parental responsibilities.