Jan Stennett
Tishomingo,OK
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Automotive Service Writer
Tishomingo Chevrolet
Tishomingo, OK
03.2022 - Current
- Managed incoming calls efficiently by providing timely responses or directing them accordingly.
- Organized documents related to vehicle servicing or repairs.
- Reviewed work orders with technicians to ensure accuracy of services provided.
- Resolved customer complaints in an efficient manner while maintaining high levels of professionalism.
- Maintained accurate records of customer transactions including payments received.
- Filed insurance claims when applicable and followed up with insurers regarding status updates.
- Scheduled appointments for service and repairs.
- Processed invoices for payment and checked warranties for coverage eligibility.
- Greeted customers and answered inquiries about services offered.
- Explained repair procedures and pricing options to customers in a clear manner.
- Participated in training sessions related to automotive service writing techniques.
- Handled cash transactions accurately and efficiently.
- Advised customers on proper care and preventive maintenance of their vehicles.
Food Technician
Inca
Tishomingo, OK
04.2020 - 05.2021
- Developed methods for analyzing nutritional content of food products.
- Carried out routine inspections of facilities and equipment used in the production process.
- Monitored raw materials for potential contamination or spoilage issues.
- Reviewed regulatory requirements related to labeling and packaging of food products.
- Ensured compliance with all applicable health and safety regulations.
- Developed new recipes, processes and procedures for the production of food items.
- Measured ingredients according to recipe specifications and mixed them in the correct order.
- Tasted cooked dishes for flavor and texture before serving them.
- Monitored food while it was cooking to ensure that it did not burn or stick to pans.
- Maintained organized workstations throughout shifts by discarding unused ingredients and cleaning surfaces.
- Followed all health regulations related to food storage and sanitation standards.
- Ordered food from suppliers based on estimated needs for upcoming days, weeks, months of service.
- Modified recipes according to customer requests or dietary restrictions.
Utility Clerk
City of Quinlan
Quinlan, TX
05.2013 - 11.2015
- Investigated customer complaints about service or billing issues and responded accordingly.
- Conducted audits of past due accounts to ensure accuracy of balances owed.
- Processed payments and maintained records of customer accounts.
- Maintained accurate filing systems for all documents related to customer accounts, including payment records and correspondence.
- Created notices for overdue payments and worked closely with customers on payment arrangements.
- Assisted customers with inquiries regarding their utility bills.
- Participated in training sessions on new software programs related to utility billing.
- Managed inventory levels of supplies used in the processing of utility bills.
- Reviewed and processed utility billing invoices for accuracy.
Hunt County Justice of the Peace Office, Pct 4
Hunt County Sheriff's Office
Quinlan, TX
09.2004 - 01.2012
- Answered questions from the public regarding court procedures.
- Provided clerical support to judges during trials and hearings.
- Processed payments for fines and fees associated with legal proceedings.
- Organized physical evidence presented at trial according to established guidelines.
- Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
Education
High School Diploma -
Ford High School
Quinlan, TX05-1985
Skills
- Warranty processing
- Estimating costs
- Service Scheduling
- Status reports maintenance
- Schedules coordination
- Customer Service
Affiliations
- I spend a great deal of time outside taking photographs
- Love working with my hands building things
- I spend lots of time hanging out with my animals
Timeline
Automotive Service Writer
Tishomingo Chevrolet
03.2022 - Current
Food Technician
Inca
04.2020 - 05.2021
Utility Clerk
City of Quinlan
05.2013 - 11.2015
Hunt County Justice of the Peace Office, Pct 4
Hunt County Sheriff's Office
09.2004 - 01.2012
High School Diploma -
Ford High School
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