JAN SWISCZ
LaValle,WI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in sales/marketing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
29
29
years of professional experience
Work History
Massage Therapist
Massage Therapy Private Practice
01.2010 - Current
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Created marketing advertisements to increase awareness of services and boost sales.
Independent Sales Representative
Represented: Manhattan Marketing, Duffco Deals.
01.2006 - 01.2010
- Purchased inventories for specific retail and wholesale accounts.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Created and deployed successful marketing collateral to highlight offerings and engage customers at appointments, trade shows and networking events.
- Employed variety of sales practices to accommodate each customer's individual needs and overcome objections.
- Conducted daily follow-up calls to answer client's questions and manage sales process.
- Organized product inventory to keep samples ready and products within optimal levels to support target customer levels.
- Consulted with customers to assess requirements, offer product recommendations and resolve technical issues after sales.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Identified new customers by attending trade-shows, networking and performing cold-calls.
- Analyzed and implemented account penetration strategies for target customers.
- Designed, developed and implemented product sales strategies to market business and generate new sales.
Vice President of Sales
Nextep Incorporated
Lemont, Illinois
01.2003 - 01.2006
- Increased company sales from $1 million annually to $7 million
- Oversaw accounts receivable; resolve shipping and customer service issues
- Contributed to team and customer success by creating and delivering engaging client-facing presentations to communicate product benefits.
- Set up national trade show exhibitions and organized showrooms
- Developed short and long-term sales strategies to gain market share, uncover new sales opportunities and increase revenue.
- Performed monthly sales forecasting and competitive analysis to determine product performance levels and need for new product developments.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Contributed to team and customer success by creating and delivering engaging client-facing presentations to communicate product benefits.
Sales Manager/Buyer
Almar Incorporated
New York, NY
01.2002 - 01.2003
- Developed a new division that increased revenue to 3 million in 1 year
- Exhibited in national trade shows and organized showrooms
- Developed territories on a national scale utilizing cold canvassing and referrals
- Determined potential customer credit based on previous vendor responses
- Resolved shipping and customer service issues.
- Dispensed purchase orders to suppliers with accurate pricing, deadlines and terms and conditions.
- Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
- Reviewed requisitions, prepared purchase orders and drafted bid requests for buying team and associates, keeping ahead of demand through proactive planning.
- Estimated product values according to market price, adjusting with fluctuations and offering discounts during product inventory surpluses.
Regional Sales Manager
CWC Inventories
St.Louis, MO
01.1998 - 01.2002
- Quadrupled regional sales territory from $2 million to $6 million annually
- Exceeded targets by building, directing and motivating high-performing sales team.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Executed successful promotional events and trade shows.
- Developed territories on a national scale utilizing cold canvassing and referrals
- Worked with customers to resolve any customer service and shipping issues
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
Regional Sales Manager/ Office Manager
Dimension Sales
Elk Grove Village, IL
01.1994 - 01.1998
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts and generated reports for company database.
- Executed successful promotional events and trade shows.
- Exhibited in national shows and organized showrooms.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
Education
Certification - Massage Therapy
Tibia Massage School
Madison, WI 01.2009 - 10.2010
Attended Sales And Customer Service Seminars
Sales Education
United States 03.1998 - 03.2010
Skills
Customer consultation
undefinedTimeline
Massage Therapist
Massage Therapy Private Practice
01.2010 - Current
Certification - Massage Therapy
Tibia Massage School
01.2009 - 10.2010
Independent Sales Representative
Represented: Manhattan Marketing, Duffco Deals.
01.2006 - 01.2010
Vice President of Sales
Nextep Incorporated
01.2003 - 01.2006
Sales Manager/Buyer
Almar Incorporated
01.2002 - 01.2003
Attended Sales And Customer Service Seminars
Sales Education
03.1998 - 03.2010
Regional Sales Manager
CWC Inventories
01.1998 - 01.2002
Regional Sales Manager/ Office Manager
Dimension Sales
01.1994 - 01.1998
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