Jan Thompson
LaVerkin
Summary
Seasoned Store Director with a several-year background working in and sales in the area. Effective at setting sales targets, ensuring high-quality customer service and working on store displays. A professional and hardworking individual manages and supervises up to several employees. History of successful retail management. Demonstrated ability to develop strategic plans that meet company goals, manage store operations efficiently and lead teams effectively. Strong in problem-solving and decision-making and even work well under pressure, with knack for improving customer satisfaction and driving overall operational improvements. I have strong people skills and will always have the need and want for excelling in everything I set my mind to.
Overview
9
9
years of professional experience
Work History
Store Director
Maverik Adventure's First Stop
Hurricane
10.2015 - 02.2025
- Implemented strategies to reduce shrinkage losses due to theft or mismanagement of inventory.
- Maintained relationships with vendors and suppliers to ensure timely delivery of goods at competitive prices.
- Established budgets for the store's operating expenses such as payroll costs and utilities bills.
- Ensured compliance with company policies and procedures related to safety, security, loss prevention, merchandising execution, pricing accuracy.
- Provided leadership during periods of change by communicating effectively with employees about changes in policy or procedure.
- Managed overall inventory levels of merchandise by monitoring stock rotation and ordering new items as needed.
- Performed regular audits of store operations to identify any areas for improvement or cost reduction initiatives.
- Resolved customer complaints promptly in accordance with company policy.
- Analyzed data from various sources such as sales reports and customer feedback surveys in order to make informed decisions about product selection and pricing.
- Maintained a high level of customer service standards across all departments in the store.
- Hired, trained, and supervised store personnel including cashiers, stockers, department managers, and assistant directors.
- Identified potential opportunities for growth within the store and developed plans to capitalize on them.
- Increased store revenues by cultivating new customers, providing superior service, and applying pricing strategies and up-selling techniques.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Delegated work to staff, setting priorities and goals.
Education
GED -
Hurricane High
Hurricane, UT05-2008
Skills
- Inventory management
- Loss prevention
- Vendor relations
- Budget management
- Sales analysis
- Customer service
- Team leadership
- Store operations
- Delegation
- Operational audits
- Employee training
- Conflict resolution
- Customer feedback
- People management
- Delegation Abilities
- Friendly and positive
- Finance and accounting
- Multitasking and organization
- Cash management
- Problem-solving
- Employee supervision and motivation
- Team motivation
- Reliable
- Team leadership and coaching
- Store merchandising
- Goals and performance
- Loss prevention procedures
- Customer service management
- Accurate money handling
- Retail sales techniques
- Relationship building and management
- Verbal and written communication
- Accurate cash handling
- Team building and leadership
- Leading staff meetings
- Employee engagement
- Recruiting and hiring
Affiliations
- Offroading specifically jeeping with my family.
- Love kids and have a large family.
- I love arts and crafts and I am always working on a project.
Timeline
Store Director
Maverik Adventure's First Stop
10.2015 - 02.2025
GED -
Hurricane High
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