Jan Thruston
Chesterfield,Virginia
Summary
Seasoned business professional with background in overseeing complex facilities operations, auditing, procedural documentation, maintenance, and procurement processes. Skills include management of cross-functional teams, vendor negotiations, implementation of cost-saving initiatives and providing excellent customer service. In previous roles, streamlined operations resulted in increased efficiency, productivity and increased customer satisfaction.
Overview
31
31
years of professional experience
1
1
Certification
Work History
General Services Manager
Virginia Department of Environmental Quality (DEQ)
02.2022 - Current
- Responsible for the management of the General Services department which handles various tasks to maintain operational continuity in DEQ’s Central Office (CO)
- Demonstrate the ability to be flexible during daily operations to re-prioritize tasks as needed to ensure staff safety and timely completion of urgent tasks
- Complete assigned tasks, and oversee tasks of 2 staff members to ensure overall operations of department promote excellent internal customer service
- Designated Agency Transportation Officer (ATO) for CO and 6 regional offices
- Reconcile monthly and incidental invoices for agency vehicles
- Coordinate between DEQ staff and Department of General Services / Office of Fleet Management Services for: requests for new vehicles, vehicle exchanges, change of class requests, and mileage exemptions
- Process boat registration renewals
- Track and report on vehicle accidents / incidents
- Responsible for obtaining, cancelling, and renewing Voyager fuel cards and processing monthly fuel invoices
- Lead Fleet Steering Committee, providing ongoing strategic direction for the use of agency vehicles
- Agency Records Manager for CO and 6 regional offices
- Coordinate records management efforts between DEQ staff and Library of Virginia Records Management Analyst
- Lease Management for CO and 6 regional offices
- Coordinate lease renewal management efforts between DEQ staff and the Department of General Services / Department of Real Estate Services
- Reconcile monthly lease invoicing
- Ensure timely updates to the Virginia Agency Property System (VAAPS) and COVA TRAX web portals
Print Plant Manager - State Farm Enterprise Unit
Virginia Correctional Enterprises (VCE)
North Chesterfield, VA
04.2014 - 02.2022
- Provided leadership to staff and offenders in the management of the print plant
- Conducted monthly process workflow procedures and safety audits
- Initiated process improvement based on audit results
- Conducted ongoing process reviews to ensure quality of products produced, and retain high customer satisfaction
- Partnered with VCE main office staff in achieving strategic and budget objectives
- Gathered data and reported weekly performance metrics
- Worked collaboratively with VA Department of Corrections (VADOC), VCE, and VCE industry plant managers plant to ensure cohesive working practices and scheduling needs
Product / Quality Engineer
Essentra Porous Technologies
Colonial Heights, VA
01.2014 - 04.2014
- Conducted Quality Engineering studies in support of plant activities
- Performed statistical analysis and production forecasts over three production shifts
- Performed data analysis to improve productivity and to establish best practices
- Provided recommendations based on data analysis
- Provided statistical reports of findings
- Lead for ISO Quality Management System for customer and certification audits
- Wrote and organized technical documentation including work instructions and procedures
Customer Service Manager / Quality Manager
B&B Printing
Richmond, VA
01.2012 - 01.2014
- Managed team of five customer service representatives
- Acted as project manager for top account executives
- Provided overall sales and production support
- Member of implementation team for rollout of new management information system (MIS)
- Developed training program and documentation to instruct employees to use new MIS
- Responsible for maintaining and coordinating confidential audit reports
Quality Manager / Lead Internal Auditor
B&B Printing
Richmond, VA
02.2006 - 01.2014
- ISO: 9001-2008 and FSC (Forest Stewardship Council) Management Representative
- Implemented continual process improvement initiatives
- Lead Auditor - managed internal auditors, reviewed, edited, and reported audit findings
- Developed, maintained, and catalogued all policies and procedures
- Conducted fidelity assessments of quality program
- Conducted manufacturing statistical analysis
- Developed, coordinated and scheduled training for internal quality system
- Conducted monthly management review meetings
Management Support/Marketing Specialist/Database Administrator
B&B Printing
Richmond, VA
09.1999 - 01.2006
- Prepared and executed print and email marketing campaigns
- Prepared customer satisfaction and quality assurance surveys
- Prepared sales proposals and RFQs (Request for Quotes)
- Developed and maintained customer information database for existing customers and prospects
- Established and maintained data integrity with internal application databases
Customer Service Representative
B&B Printing
Richmond, VA
11.1994 - 09.1999
- Entered and managed customer print orders from initial order to delivery of finished product
- Sole handler of top sales representative
- Handled print orders of 2 million dollars annually
Education
Bachelor of Science - E-Business
University Of Phoenix
ITT Technical Institute
High School Diploma - general studies
Loch Raven Sr. High School
Towson, MD 09.1976 - 01/1980
Skills
- Budgeting and finance
- Auditing
- Procedural documentation
- Training
- Inventory/Asset reporting
- Client/Vendor relations
- Strong verbal and written communication
- Team building
Certification
Lean Six Sigma Green Belt
Timeline
General Services Manager
Virginia Department of Environmental Quality (DEQ)
02.2022 - Current
Print Plant Manager - State Farm Enterprise Unit
Virginia Correctional Enterprises (VCE)
04.2014 - 02.2022
Product / Quality Engineer
Essentra Porous Technologies
01.2014 - 04.2014
Customer Service Manager / Quality Manager
B&B Printing
01.2012 - 01.2014
Quality Manager / Lead Internal Auditor
B&B Printing
02.2006 - 01.2014
Management Support/Marketing Specialist/Database Administrator
B&B Printing
09.1999 - 01.2006
Customer Service Representative
B&B Printing
11.1994 - 09.1999
High School Diploma - general studies
Loch Raven Sr. High School
09.1976 - 01/1980
Bachelor of Science - E-Business
University Of Phoenix
ITT Technical Institute
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