Jan Verville
Peoria,AZ
Summary
Dynamic mortgage operations leader with a proven track record at Plaza Home Mortgage, excelling in underwriting and team management. Expert in credit analysis and fostering collaboration, I implemented process improvements that enhanced efficiency and boosted team performance. Committed to professional growth, I cultivate a culture of continuous improvement and innovation.
Experienced with underwriting processes, risk assessment, and team management. Utilizes analytical skills to ensure accurate and efficient underwriting decisions. Track record of developing cohesive teams and implementing effective underwriting strategies.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Team Underwriting Manager
Plaza Home Mortgage
San Diego, CA
07.2025 - Current
- Conducted regular performance reviews for team members, fostering professional growth and promoting a culture of continuous improvement.
- Proactively identified areas for process improvement within the department, implementing changes that led to increased efficiency across teams.
- Ensured efficient workflow management by establishing clear priorities and monitoring progress regularly.
- Improved underwriting performance by streamlining processes and implementing best practices.
- Managed a high-performing team of underwriters, providing guidance and support to ensure consistent results.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
Regional Operations Manager
Bay Equity Home Loans
Corte Madera, CA
03.2013 - 07.2025
- Led regional operations to enhance efficiency and streamline processes across multiple branches.
- Developed strategic initiatives to optimize loan processing timelines and improve customer satisfaction.
- Mentored and trained branch managers on operational best practices, fostering a culture of continuous improvement.
- Coordinated cross-functional teams to enhance communication and collaboration among departments.
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Streamlined regional operations by implementing efficient processes and procedures.
- Fostered culture of continuous improvement, encouraging team members to innovate and optimize processes.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Underwriting Manager 2
Wells Fargo Home Mortgage
San Francisca, CA
08.2008 - 03.2013
- Led underwriting teams to assess risk and ensure compliance with lending guidelines.
- Developed training programs to enhance staff expertise in underwriting processes and policies.
- Streamlined workflow processes, resulting in improved efficiency and reduced turnaround times for loan approvals.
- Collaborated with cross-functional teams to implement strategies that increased operational effectiveness and customer satisfaction.
- Mentored junior underwriters, fostering professional growth and enhancing overall team performance.
- Conducted regular performance reviews for team members, fostering professional growth and promoting a culture of continuous improvement.
Operations Manager
Millenium Funding Group
Vancouver, WA
04.2002 - 03.2008
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Associate of Science - Business
College of The Redwoods
Eureka, CASkills
- Underwriting guidelines
- Credit analysis
- Sales support
- Portfolio management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
Certification
- Active FHA DE
- Active VA LAPP/SAR
Timeline
Team Underwriting Manager
Plaza Home Mortgage
07.2025 - Current
Regional Operations Manager
Bay Equity Home Loans
03.2013 - 07.2025
Underwriting Manager 2
Wells Fargo Home Mortgage
08.2008 - 03.2013
Operations Manager
Millenium Funding Group
04.2002 - 03.2008
Associate of Science - Business
College of The Redwoods