Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jan Walker

Forney,TX

Summary

Dynamic leader with a proven track record at TLC Dentistry, enhancing operational efficiency and patient satisfaction. Expert in workflow optimization and exceptional customer service, demonstrated through improved team performance and a seamless patient experience. Skilled in Microsoft Office Suite and adept at fostering strong relationships, I consistently exceed goals with strategic planning and effective team management.

Overview

8
8
years of professional experience

Work History

Front Office Manager

Tlc Dentistry
05.2022 - Current
  • Defined clear targets and objectives and communicated to other team members.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
  • Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
  • Managed daily room inventory to maximize occupancy rates and revenue generation.
  • Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Implemented staff training programs, improving employee performance and team cohesion.

Lead Dental Assistant

Tlc Dentistry
01.2017 - Current
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Typed patient data into computer system using Software while following privacy laws and maintaining high-level accuracy.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
  • Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Participated in ongoing professional development opportunities, staying current on best practices within the field of dentistry.
  • Increased patient satisfaction rates through excellent customer service skills when addressing concerns or resolving issues promptly.
  • Improved practice workflow by efficiently setting up and breaking down dental operatories before and after each procedure.
  • Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
  • Acted as a liaison between patients and dental specialists, streamlining the referral process and fostering seamless continuity of care.
  • Maintained detailed patient records, contributing to better-informed treatment decisions and continuity of care.
  • Reduced wait times by effectively managing exam room turnover between appointments, minimizing downtime for both staff members and patients alike.
  • Mentored junior dental assistants, sharing valuable knowledge to strengthen the overall quality of the team''s performance.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Coordinated continuing education courses for colleagues within the practice, further enhancing the clinical skills of each team member.
  • Enhanced patient comfort by providing thorough explanations of dental procedures and answering questions with patience.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Ensured strict adherence to infection control protocols, maintaining a safe and sanitary work environment for both staff and patients.
  • Conducted routine maintenance on dental equipment, prolonging the life span of costly tools and instruments essential for daily operations.
  • Collaborated with other dental professionals to formulate comprehensive treatment plans for complex cases.
  • Prepared patient x-rays and images for dentist review.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.

Education

Associate - Dental Assistant

Platt College
Oklahoma City, OK

Skills

  • Effective Multitasking
  • Workflow Optimization
  • Customer Service
  • Customer Relations
  • Scheduling and calendar management
  • Operations Management
  • Microsoft Office Suite
  • Team Management
  • Administrative Skills
  • Issue handling
  • Oral and writing communication
  • Records Management
  • Effective Planning
  • Decision-making capabilities
  • Staff Management
  • Schedule Management
  • Relationship Building
  • Exceptional communication
  • Training and coaching
  • Inventory Control
  • Schedule Coordination
  • Employee Supervision
  • Staff Training and Development
  • Complaint Handling
  • Listening Skills
  • Financial Reporting
  • Workflow Planning
  • Skilled in Dexis,Eaglesoft and Open Dental
  • Policy and procedure modification
  • Credit and collections
  • Expense Reporting
  • Office management software
  • Strong leadership
  • Reception operations
  • Accounting oversight
  • Customer Relationship Management
  • Computer Skills
  • Team Leadership
  • Managing Operations and Efficiency
  • Shift Scheduling

Accomplishments

  • Achieved Result by introducing Software for Open Dental and EagleSoft and Dentrix tasks.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 5-7 staff members.
  • Achieved Result by completing Task with accuracy and efficiency.

Languages

English
Full Professional

Timeline

Front Office Manager

Tlc Dentistry
05.2022 - Current

Lead Dental Assistant

Tlc Dentistry
01.2017 - Current

Associate - Dental Assistant

Platt College
Jan Walker