Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jana Alonzo

New York,NY

Summary

Highly organized and detail-oriented with strong interpersonal skills delivering great customer service. Certified in IT Support, can provide technical support and adapt to new software or systems. Proficient in managing multiple priorities while ensuring financial operations and timely payments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Associates

FinishLine
01.2023 - 02.2024
  • Greeted customers and offered assistance with finding the right merchandise for their specific needs, including online orders
  • Operated cash registers and POS to handle purchases, refunds, and exchanges
  • Reach daily sales goals and inform customers on loyalty programs

Sales Associates

The Gap
02.2017 - 09.2017
  • Assisted customers respectfully and handled customer complaints in a courteous manner
  • Met merchandising standards by keeping store stocked and products faced
  • Empathetically engaged with customers to understand their needs and promote benefits of store credit cards

Education

Accounting

CUNY Hostos College
The Bronx, NY

Skills

  • Attention to detail
  • Organized
  • Communications & Customer Service
  • Multi-tasking strength
  • Proficient in Microsoft Office (Word, Excel, and PowerPoint)
  • QuickBooks

Certification

  • Google IT Support Professional Certificate
  • CompTIA IT Support
  • Udemy- Bookkeeping in QuickBooks Online

Timeline

Sales Associates

FinishLine
01.2023 - 02.2024

Sales Associates

The Gap
02.2017 - 09.2017

Accounting

CUNY Hostos College
Jana Alonzo