Jana Bilal Taleb

• Pre-hospital emergency care and transportation to patients in Lebanon (road accidents, medical emergencies…
• Crisis response in case of disasters (war, armed conflict, evacuations, epidemics…)
• Patient transport services in between hospitals, from home to hospital, or from hospital to home for patients who cannot be transported in regular vehicles
• Basic patient care (bandages, wound cleaning) in stations and at home
• Search and Rescue services (particularly rope rescue for victims of accidents who cannot be reached by regular means)
• First-aid training for the public
• Mobile first-aid stations for public gathering
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Organized and detail-oriented with a strong work ethic.
• Resolved problems, improved operations and provided exceptional service.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

• Maintaining a call back records to provide follow-up for beneficiaries on appointments, or instructions as requested by practitioners.
• Answering telephone inquiries from beneficiaries and screening calls to determine nature and urgency of inquiry, referring calls as appropriate, scheduling appointments with practitioners or follow up appointments requested by practitioners; instructing beneficiaries as needed regarding administrative and/or logistical procedures.
• Receiving, screening, and registering beneficiaries presenting for services in the Electronic Health Records System.
• Assisting the medical and psychological team with routine procedures, as appropriate to training and/or certification.
• Maintaining inventories of supplies, as required to support day-to-day clinical and administrative operations.
• Providing day-to-day staff support for the operations, including preparing documents and reports, providing office services, scheduling, and facilitating meetings and travel arrangements, and/or providing dictation or transcription services.
• Assisting in maintaining the cleanliness and serviceability of the Centre facilities and equipment; arranging for maintenance and repair as needed.
• Supervising volunteers and/or interns.
• Preparing associated reports as needed.
• Completing other miscellaneous job-related duties as assigned.

• Lead, organize and supervise the mental health and psychosocial support activities of community health, volunteers including community-based organizations, related to peer support groups and referrals.
• Facilitate peer group PSS support sessions under the technical oversight of the psychologist.

• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication “scripts” when handling different topics.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Build sustainable relationships and engage customers.
• Keep records of all conversations in our call center database in a comprehensible way.
• Frequently attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

• -Omani school November 2019 - May 2020
• -Ajial Saida school November 2018 - May 2019
• -Hajj Bahaa Dien Hariri school November 2017 - May 2018
• -Saida nursery November 2016- May 2017

Collaborated with colleagues to align teaching practices and support curriculum development in line with state standards.

Utilized diverse instructional techniques, innovative methods, and visual aids to enhance student comprehension, critical thinking, and engagement.

Provided individualized support, tutoring, and mentoring to students, including those with special needs, fostering academic growth and success.

Maintained classroom organization, records, safety procedures, and lab protocols to ensure a structured and secure learning environment.

Supported teachers through lesson planning, grading, feedback, and preparation of instructional materials.

Promoted positive classroom culture through clear communication with students, parents, and staff, strengthening home-school partnerships.

Served as a role model by demonstrating professionalism, respect, and commitment to educational excellence.