Jana Butera
New Port Richey,FL
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
11
11
years of professional experience
Work History
Team Leader
Sedgwick
Telecommuter FL
04.2022 - Current
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Work directly with clients and vendors to achieve best practice results.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Assisted in recruitment to build team of top performers.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Service Center Representative
Sedgwick
Telecommuter, FL
02.2020 - 04.2022
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
- Assisted Integration Services with client contracts, utilizing Sedgwick vSR, Juris, Excel and CRM tools
- Assessed caller accounts to determine benefits, identify service needs and resolve issues.
- Handled customer workload of 100 or more in fast-paced, multi-tasked setting in coordination with solid team of customer service associates
Assistant Sales Manager
Goodwill Industries Of Suncoast
Trinity, FL
05.2017 - 08.2018
- Trained and assigned 30 Store Associates to maximize sales, processing quotas, and SOP compliance
- Conducted weekly Associate progress reports to assess productivity.
- Conducted daily store safety and quality control checks, and implementation of work orders
- Oversaw retail inventory and submitted weekly supply order
- Worked with Goodwill Project development opening of new locations in Tampa and St. Petersburg
Assistant Site Manager
Pasco County Schools
New Port Richey, FL
06.2013 - 02.2016
- Maintained all safety protocols and state regulations
- Screened and enrolled applicants for eligibility
- Managed all funding sources and submitted monthly accounting reports
- Trained, monitored, coached and supervised team of 10 employees
Education
Associate of Applied Science - undefined
Childcare Education Institute
Duluth GA2007
Associate of Applied Science - undefined
CAARH
San Rafael, CA1998
Skills
- Documentation And Reporting
- Performance Improvement
- Work Planning and Prioritization
- Staff Training
- People Management
- Team Supervision
Timeline
Team Leader
Sedgwick
04.2022 - Current
Service Center Representative
Sedgwick
02.2020 - 04.2022
Assistant Sales Manager
Goodwill Industries Of Suncoast
05.2017 - 08.2018
Assistant Site Manager
Pasco County Schools
06.2013 - 02.2016
Associate of Applied Science - undefined
Childcare Education Institute
Associate of Applied Science - undefined
CAARH