Jana Capps
Pleasant Grove,AL
Summary
Patient Care Manager with a proven track record as First PT manager, First Urgent Care and Alabama Family Medical Center adept in operations and patient relationship management. Excelled in establishing priorities, enhancing cash flow, and improving patient satisfaction. Skilled in policy implementation and training personnel, demonstrating exceptional organizational and interpersonal abilities.
Overview
10
10
years of professional experience
Work History
PT Manager, Front Desk/Office First Care and AFMC
First PT
11.2021 - Current
- Established team priorities, maintained schedules and monitored performance.
- Created referrals for providers.
- Authorized insurance benefits and maintained cash flow.
- Created all office documents.
- Responsible for communications between legal counsel and claims adjusters when applicable.
- Work all areas of Urgent Care Clinics ie. front desk, testng, labs and triage.
- Trained new personnel
Ophthalmic Technician
Tuscaloosa Eye Care
03.2018 - 08.2021
- All testing including ERG and VEP testing, Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Measured and recorded visual acuity and color vision testing.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
Legal Assistant
Camron Law
11.2014 - 11.2017
- Counseled initial intake from potential clients
- Scheduled updates for deadlines, motions, and other important dates.
- All communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed payments for Chapter 7 filings between Attorney's and Trustee
- Went to court appearances with counsel,
- Managed high-volume workload with strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
Education
Associate of Arts - Liberal Arts And Sciences
Hawaii Pacific University
Oahu, Hawaii01.1996
Associate of Arts - Liberal Arts And General Studies
Shelton State Community College
Tuscaloosa, AL08.1983
High School Diploma -
Tuscaloosa County High School
Northport, AL05.1983
Skills
- Operations Management
- Policy Implementation
- Schedule Preparation
- Patient Relationship Management (CRM)
Additional Information
I am most proud of supporting the the Seal Teams and our Military for 12 years as a wife of an officer and mother of 3. I have 4 kids and 3 are professionals and very productive members of the workforce and I'm currently raising my 15 years old son, who is a valuable member of society, his church youth group and his school band track team and honor society. To me those are my my most important and most challenging successes.
Timeline
PT Manager, Front Desk/Office First Care and AFMC
First PT
11.2021 - Current
Ophthalmic Technician
Tuscaloosa Eye Care
03.2018 - 08.2021
Legal Assistant
Camron Law
11.2014 - 11.2017
Associate of Arts - Liberal Arts And Sciences
Hawaii Pacific University
Associate of Arts - Liberal Arts And General Studies
Shelton State Community College
High School Diploma -
Tuscaloosa County High School