NetSuite ERP
Jana Carnes
Marysville,OH
Summary
Detail-oriented and results-driven operations and office management professional with experience in ERP implementation, account reconciliation, and project coordination. Skilled in customer service, claims resolution, and process improvement, with advanced Excel and website administration expertise. Open to opportunities across fields and eager to apply skills to new challenges.
Overview
28
28
years of professional experience
Work History
Operations Analyst
Leo Berbee Bulb Company
01.2025 - 01.2026
- ERP implementation & system migration (Sage 300 → NetSuite ERP)
- Project management & cross-functional coordination
- Implementation lead & primary point of contact for software change initiatives
- SuiteCommerce Advanced website implementation & support
- Advanced Microsoft Excel (data analysis, reconciliation, reporting)
- Process analysis & operational problem solving
- Claims intake, investigation, and resolution
- Customer account credits & adjustments
- Customer education & issue explanation
- Root-cause analysis and corrective action
Office Manager
Leo Berbee Bulb Company
01.2022 - 01.2025
- Office management & administrative operations
- Customer service (phone, email, and in-person support)
- Claims intake, investigation, and resolution
- Issue troubleshooting & problem resolution
- Marketing material creation (flyers, customer communications)
- Marketing email creation and distribution
- Product photo database management & digital asset organization
- Website back-office administration & troubleshooting
- Shipping software troubleshooting & warehouse support
- Office supply procurement & vendor coordination
- Printing and production of weather-proof horticultural media
- Process documentation & policy support
- Cross-departmental coordination
Office Assistant
Leo Berbee Bulb Company
01.2012 - 01.2022
- General office administration & support
- Customer service (phone, email, and in-person)
- Professional written and verbal communication
- Marketing support & flyer creation
- Catalog layout and content coordination
- Database maintenance & file organization
- Product photo management and archiving
- Attention to detail & accuracy
- Time management in a multi-task environment
Senior Operations Specialist
Chase Home Finance
05.2009 - 01.2012
- Reconciled internal accounts to ensure accuracy and financial integrity
- Researched and resolved outstanding reconciling items and discrepancies
- Provided customer service and support to internal clients and stakeholders
- Assisted with the transition of Heritage WaMu payment accounts from Florence, SC to Columbus, OH
- Recognized for performance excellence as a two-time In the Spotlight Award recipient and one-time Wall of Fame honoree
Fee Processing Specialist
JP Morgan Chase
11.2007 - 11.2008
- Posted fee payments accurately and on time through cash receipts, disbursements, and liquidation of fee receivables with a trust accounting system
- Performed manual recalculation of historical fees to correct discrepancies
Reconciliation Specialist
JP Morgan Chase
03.2005 - 11.2007
- Reconciled internal accounts to ensure accuracy and timely resolution
- Researched issues ranging from minor discrepancies to complex exceptions, escalating unresolved items to unit leads or supervisors as appropriate
- Communicated outstanding items and resolution status with clearing partners to support timely reconciliation
Teller
JP Morgan Chase
03.1998 - 03.2005
- Provided consistent, high-quality customer service in a fast-paced banking environment
- Processed customer transactions including deposits, withdrawals, and payments with accurate cash handling
- Balanced cash drawer daily to ensure accuracy and compliance with bank procedures
- Responded to customer inquiries in person and by telephone with professionalism and clarity
- Maintained confidentiality and adhered to banking policies and security standards
Education
Bachelor of Science - Business Administration, Accounting
Urbana University
Urbana, OH05.1996
Skills
- Customer engagement
- Effective communication
- Proficient in Microsoft Office Suite
- Strong attention to detail
- ERP implementation
- Reconciliation and reporting skills
- Project coordination
- Continuous process refinement
- Office administration
- Creation of promotional materials
- Email marketing campaigns
- Web platform maintenance
Software
Microsoft Office Suite
UPS WorldShip
Constant Contact
BlueSnap Payment Processing
Canva
NiceLabel PrintPro
Sage 300
Zoom
Google Chrome
Timeline
Operations Analyst
Leo Berbee Bulb Company
01.2025 - 01.2026
Office Manager
Leo Berbee Bulb Company
01.2022 - 01.2025
Office Assistant
Leo Berbee Bulb Company
01.2012 - 01.2022
Senior Operations Specialist
Chase Home Finance
05.2009 - 01.2012
Fee Processing Specialist
JP Morgan Chase
11.2007 - 11.2008
Reconciliation Specialist
JP Morgan Chase
03.2005 - 11.2007
Teller
JP Morgan Chase
03.1998 - 03.2005
Bachelor of Science - Business Administration, Accounting
Urbana University