Microsoft office, Word,Excel,powerPoint,Outlook
Hi, I’m
Jana Cash
Grantville,GA
Everything you’ve learned in school as obvious becomes less and less obvious as you begin to study the universe. For example, there are no solids in the universe. There’s not even a suggestion of a solid. There are no absolute continuums. There are no surfaces. There are no straight lines.
R. Buckminster Fuller
Summary
Friendly Call Agent handles fast-paced call center settings. Offering excellence Skill] and Skill abilities. Knowledgeable Call Center Representative with experience assisting Industry customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private. Polite and professional Job Title successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Focused on improving call center times and quality of service with data-driven and hands-on approach. Attentive to customer behaviors and preferences and knowledgeable about teaching representatives to maintain good control and enhance customer satisfaction. Good recordkeeping and report writing abilities.
Overview
11
years of professional experience
1
Certification
1
Language
Work History
Ver-A-Fast - Ga
Call Center Agent
04.2024 - Current
Job overview
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
- Participated in ongoing training sessions to stay updated on company policies and procedures, ensuring highest quality of service for clients.
- Exceeded daily call center metrics, consistently maintaining high level of productivity and customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Balanced competing priorities under pressure without compromising quality of service provided.
- Responded to customer calls and emails to answer questions about products and services.
- Offered technical assistance for customers experiencing difficulties with online processes or software applications related to company products or services.
Red Carpet Inn
Front Desk Clerk
07.2022 - 03.2024
Job overview
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Provided exceptional customer service for positive guest experience, resulting in repeat business.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Entered and updated sensitive customer information during check-ins and room changes.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Maintained transaction security by verifying payment cards against identification.
- Contributed to team goals by maintaining positive attitude and supporting coworkers during busy periods or challenging situations.
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Coordinated group bookings efficiently, ensuring all necessary preparations were completed in advance of guest arrival dates.
- Stored guest valuables in safe and individual boxes for security.
- Assisted colleagues as needed for seamless operations across departments in hotel setting.
- Conducted regular inventory assessments for front desk supplies to avoid shortages that could negatively impact guest experience.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Ensured security of guests'' personal belongings by managing key card access systems properly.
- Increased hotel revenue by upselling rooms and promoting additional services or amenities when appropriate.
- Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
- Participated in ongoing training and professional development opportunities to stay current on industry best practices and enhance job performance.
- Communicated effectively with management on daily occurrences or potential issues affecting hotel operations or guest experiences.
- Supported event planning efforts by providing logistical assistance, coordinating meeting spaces, and arranging catering services.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Just Keeping It Clean
Supervisor
05.2020 - 11.2022
Job overview
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
Plastic Paint Inc
Quality Control Inspector
01.2017 - 03.2020
Job overview
- Spearheaded efforts to identify root causes of defects or irregularities in finished products, leading to prompt resolution of issues before shipment to customers.
- Minimized waste by identifying areas of inefficiency during inspections, recommending process improvements that led to increased overall productivity.
- Contributed to development of new inspection methods, enhancing effectiveness of quality control process.
Always On Time Home Care
Caregiver
06.2013 - 11.2017
Job overview
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting patient''s personal space.
Education
Cornerstones Christian correspondence schoolTownsend, GA
High school diploma
02.2019
Skills
- Call Center Operations
- Customer communications
- Payment Processing
- Team Development
Certification
Driver's License, Non-CDL Class C
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of [Number] in the development of [Project name].
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Focus on the value
- Tie the affiliations to the job
- Use fragments
- Manage your credentials
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteOn-SiteImportant To Me
Career advancementPaid sick leaveHealthcare benefits401k matchPaid time offFlexible work hoursWork from home optionWork-life balanceSoftware
Interests
This role presents an opportunity for me to build upon my past successes,contribute my skills and knowledge,and drive even greater results.
Timeline
Call Center Agent
Ver-A-Fast - Ga
04.2024 - Current
Front Desk Clerk
Red Carpet Inn
07.2022 - 03.2024
Supervisor
Just Keeping It Clean
05.2020 - 11.2022
Quality Control Inspector
Plastic Paint Inc
01.2017 - 03.2020
Caregiver
Always On Time Home Care
06.2013 - 11.2017
Cornerstones Christian correspondence school
High school diploma
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