Jana Christensen
Crisis Supervisor
Henderson,CO
Summary
Dedicated Supervisor with exceptional experience leading teams, training new hires, and exceeding company expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Have been in the mental health field for 24 years, with an emphasis on medically fragile children and crisis intervention.
Overview
24
24
years of professional experience
Work History
New Hire Crisis Line Supervisor
Rocky Mountain Crisis Partners
2023.10 - Current
- Reduced employee turnover and increased morale through effective communication, motivation, and team-building initiatives.
- Managed personnel with kindness and respect by providing clear expectations, ongoing feedback, and opportunities for growth and development.
- Co-developed and Implemented a New Hire Core Competency training program
- Conducted individual and group supervision
- Provided weekly reports on employee progress.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Created ongoing training in the field of suicide prevention
Overnight Crisis Line Supervisor
Rocky Mountain Crisis Partners
2021.07 - 2023.10
- Applied strong leadership talents and problem-solving skills to maintain team efficiency.
- Coached and trained Crisis Specialists to improve weak areas.
- Mentored newly hired employees
- Resolved conflicts among team members promptly, maintaining a harmonious team environment.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
English Teacher
VIP Kids
2018.04 - 2022.06
- Enhanced students' language proficiency by utilizing diverse teaching methods and materials.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Educated students in the basics of English grammar and conversational speaking.
- Increased ESL students' English Language levels through creative online exercises.
- Conducted individualized sessions for students with additional learning needs.
Crisis Line Lead
Rocky Mountain Crisis Partners
2020.12 - 2021.07
- Supported Crisis Specialists while working on the hotline floor.
- Mentored new team members on best practices within crisis intervention, enhancing their skills and knowledge base.
- Reduced crisis response time by implementing streamlined communication protocols between team members.
- Improved overall team efficiency through regular training sessions and process improvements.
- Consulted with Crisis Specialists following difficult calls.
- Assisted in the development and implementation of suicide prevention strategies.
Crisis Intervention Specialist
Rocky Mountain Crisis Partners
2020.03 - 2020.12
- Maintained accurate records and documentation in compliance with regulatory requirements.
- Followed strict HIPPA guidelines.
- Developed strong rapport with clients, establishing trust and fostering open communication channels.
- Used daily crisis skills such as active listening and collaborative problem-solvingto connect with callers and address concerns.
- Helped to stabilize callers in crises.
Social Caseworker III
Adams County Human Services
2007.09 - 2019.09
- Maintained a caseload of medically fragile children and their families.
- Created detailed documentation of all case activities, ensuring accuracy and compliance with agency policies and procedures.
- Maintained confidentiality at all times, adhering to strict ethical guidelines governing the handling of sensitive client information.
- Increased positive outcomes for children and families by establishing strong working relationships with families, schools, and community resources.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in child protection work.
- Advocated for children and families in family court.
- Testified as an expert witness in family court in the best interest of the child(ren).
- Visited homes, inspected surroundings, and interviewed family members every month.
Milieu Counselor
Excelsior Youth Center
2005.03 - 2007.09
- Promoted client self-advocacy by encouraging active participation in treatment planning process and decision-making regarding their care.
- Facilitated psychoeducational groups on topics such as stress management, anger management, and substance abuse prevention.
- Assisted clients in identifying triggers and developing healthy responses to reduce instances of crisis situations.
- Participated in ongoing professional development, enhancing clinical knowledge and skills to remain current with industry best practices.
- Cultivated a culture of respect within group settings by modeling effective communication techniques and conflict resolution strategies.
- Developed culturally-sensitive interventions, adapting approaches to address diverse client backgrounds and needs effectively.
Education
Master of Arts - Psychology
National University
San Diego 2024.03 - Current
Master of Arts - School Psychology
Bucknell University
Lewisburg, PABachelor of Arts - Psychology
Bucknell University
Lewisburg, PALicensing - Cosmetology
La James College of Cosmetology
Iowa City, IA1993
Skills
- Training and mentoring
- Employee Motivation
- Goal-Oriented
- Complex Problem-Solving
- Staff Development
- Risk evaluation
- Mental health knowledge
- Documentation accuracy
- Multicultural Competence
- Suicide Prevention
- Crisis Assessment
- Child Welfare
- Crisis handling
- Multidisciplinary Collaboration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefits401k matchPersonal development programsWork from home optionPaid time offPaid sick leaveTimeline
Master of Arts - Psychology
National University
2024.03 - Current
New Hire Crisis Line Supervisor
Rocky Mountain Crisis Partners
2023.10 - Current
Overnight Crisis Line Supervisor
Rocky Mountain Crisis Partners
2021.07 - 2023.10
Crisis Line Lead
Rocky Mountain Crisis Partners
2020.12 - 2021.07
Crisis Intervention Specialist
Rocky Mountain Crisis Partners
2020.03 - 2020.12
English Teacher
VIP Kids
2018.04 - 2022.06
Social Caseworker III
Adams County Human Services
2007.09 - 2019.09
Milieu Counselor
Excelsior Youth Center
2005.03 - 2007.09
Master of Arts - School Psychology
Bucknell University
Bachelor of Arts - Psychology
Bucknell University
Licensing - Cosmetology
La James College of Cosmetology
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