Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jana DeMarco

Yukon,OK

Summary

Experienced professional in coordinating travel plans and providing exceptional client service. Collaborative team player with a knack for adapting to evolving requirements, ensuring smooth travel experiences. Proficient in itinerary planning, booking management, and effective problem-solving for top-notch outcomes. Reliable and goal-oriented individual dedicated to ensuring client satisfaction and operational effectiveness.

Overview

20
20
years of professional experience

Work History

Travel Agent

Self-employed
05.2019 - Current
  • Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
  • Handled travel arrangements for groups, couples, executives and special needs clients.
  • Took payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
  • Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
  • Explained benefits of purchasing travel insurance with clients.
  • Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
  • Researched and created memorable and exquisite travel itineraries for high-level clients, celebrities, politicians and business executives.
  • Communicated security issues and protocols to clients traveling to unstable countries or locations.
  • Promoted product branding initiatives, ensuring travel brochures and promotional literature are displayed prominently.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Increased bottom-line revenue, monitoring travel competitor activity to maintain most competitive rate.

Skin Care Consultant

Rodan + Fields
05.2017 - 05.2019
  • Educated clients on skin conditions, treatments and products to grow sales.
  • Consulted with clients and performed treatments to address skincare needs.
  • Kept equipment clean and sanitized to protect patients from infection risks.
  • Supported profitability by upselling products and services and processing sales.
  • Assessed client needs and recommended skin care and anti-aging products.
  • Assisted with operational activities such as inventory control, loss prevention and compliance.
  • Provided excellent customer service and skincare treatments to clients.
  • Educated clients on skin care procedures and products.
  • Promoted skincare products to patients according to specific needs, boosting overall revenue.
  • Improved appearance of clients' skin through non-surgical processes.
  • Conducted private client consultations.

Landscaper/Housekeeper

Self Employed Services
09.2014 - 04.2017
  • Operated landscaping equipment to maintain grounds and remove trees.
  • Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
  • Cleared pathways of overgrowth, debris and snow to reduce hazards.
  • Pruned trees and bushes to improve visibility and shape.
  • Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
  • Shoveled snow from walkways to prevent falls and injuries.
  • Applied mulch and burlap coverings to bushes and trees for winter.
  • Recorded services rendered, materials used and charges assessed on specified forms.
  • Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
  • Answered customer questions regarding care and general knowledge of landscape.
  • Maintained sidewalks, fountains and planters.
  • Oversaw watering schedules, equipment winterization and other irrigation planning and maintenance.
  • Coordinated and delegated tasks for large-scale landscaping projects.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Maintained and organized cleaning supplies stock.
  • Used cleaning chemicals following proper guidelines.
  • Performed linen washing, dishwashing, vacuuming, dusting and mopping.

Accounts Receivable Specialist

Northern Safety Company - Frankfort
12.2007 - 08.2014
  • Generated, mailed and monitored invoices.
  • Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
  • Evaluated open accounts to look for past-due balances and pursue collection strategies.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
  • Prepared and maintained customers' monthly reconciliation schedules.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
  • Routinely contacted account holders with balances over 90 days past due to resolve delinquencies.
  • Performed administrative tasks to support strategic initiatives.
  • Reviewed contracts, proposals and waivers to maintain accurate and up-to-date billing.
  • Improved billing and month-end reporting processes.
  • Managed invoicing for organization through cash receipts processing, bank reconciliations and distribution of invoices monthly.

Receptionist/Administrative Assistant

Blumenthal Mfg
08.2005 - 12.2007
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Directed customer communication to appropriate department personnel.
  • Managed inventory to ensure all supplies were in stock and within budget.
  • Responded effectively to sensitive inquiries or complaints.
  • Maintained accurate department and customer records.
  • Inventoried and ordered supplies for office.
  • Prepared and prioritized calendars and correspondence.
  • Coordinated appointments, meetings and conferences.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Composed correspondence, reports and meeting notes.
  • Monitored office equipment and scheduled repairs.
  • Compiled and produced presentations and reports as directed by leadership team.
  • Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
  • Answered phones to direct callers, schedule appointments and provide general office information.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Answered and routed telephone calls and took messages.
  • Obtained scanned records and uploaded to database.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Oversaw office inventory and timely reordering of supplies.
  • Managed incoming and outgoing mail, filing and meeting coordination.

Education

Certified Travel Agent - Tourism And Travel Management

Travel Agent Academy
04.2020

Licensed Real Estate Agent - Real Estate

Barnes Real Estate School
10.2000

Certified Paralegal - Law (Pre-Law)

City College
08.1993

High School Diploma -

Alva High School
Alva, OK
05.1988

Skills

  • Decision-making

  • Organizational skills

  • Itinerary planning

  • Travel industry expertise

  • Client relations

  • Travel insurance

  • Air travel coordination

  • Travel packages

  • Customer service

  • Travel research

Timeline

Travel Agent

Self-employed
05.2019 - Current

Skin Care Consultant

Rodan + Fields
05.2017 - 05.2019

Landscaper/Housekeeper

Self Employed Services
09.2014 - 04.2017

Accounts Receivable Specialist

Northern Safety Company - Frankfort
12.2007 - 08.2014

Receptionist/Administrative Assistant

Blumenthal Mfg
08.2005 - 12.2007

Licensed Real Estate Agent - Real Estate

Barnes Real Estate School

Certified Paralegal - Law (Pre-Law)

City College

High School Diploma -

Alva High School

Certified Travel Agent - Tourism And Travel Management

Travel Agent Academy

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Jana DeMarco