Jana Downs
New Braunfels,TX
Summary
Dynamic professional with a proven track record in content moderation at TaskUs, ensuring user safety and compliance. Expert in operational strategies and customer relationship management, delivering exceptional service. Skilled in content filtering tools and committed to maintaining platform integrity while fostering long-term client relationships.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Content Moderator
TaskUs
06.2024 - 11.2025
- Reviewed user-generated content for compliance with community guidelines and standards.
- Identified and escalated inappropriate content to ensure user safety and platform integrity.
- Maintained platform integrity by enforcing content policies and supporting a safe user experience.
- Streamlined moderation processes by implementing effective content filtering tools and techniques.
- Conducted regular training sessions on updates to policies and procedures for team members.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
Owner/Operator House Cleaning Business
Self
05.2014 - 07.2024
- Developed and implemented operational strategies to enhance customer satisfaction and retention.
- Managed client relationships and scheduling for a successful residential cleaning service.
- Maintained high customer satisfaction through attention to detail and reliable service.
- Maintained accurate records of payments and services.
- Delivered exceptional service by building trusting long-term relationships with diverse clients.
- Managed daily business operations, ensuring efficient workflow and timely service delivery.
- Managed day-to-day business operations.
Data Entry Clerk
Office of the Attorney General of Texas
09.2013 - 03.2014
- Entered high-volume data into database systems with accuracy and attention to detail.
- Maintained and organized electronic files to enhance retrieval efficiency.
- Reviewed and verified source documents for completeness and accuracy before data entry.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Contacted clients for verification purposes.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
Associate of Science - Clerical
Lamar University, Port Arthur, TX.
Port Arthur, TX05-1992
Skills
- Content compliance
- User safety
- Content escalation
- Moderation processes
- Customer relationship management
- Operational strategies
- Service delivery excellence
- Content filtering tools
Timeline
Content Moderator
TaskUs
06.2024 - 11.2025
Owner/Operator House Cleaning Business
Self
05.2014 - 07.2024
Data Entry Clerk
Office of the Attorney General of Texas
09.2013 - 03.2014
Associate of Science - Clerical
Lamar University, Port Arthur, TX.