Summary
Overview
Work History
Education
Skills
Certification
Cover Letter
Timeline
Generic

Jana Dunn

McFarland,WI

Summary

Professional Clinic Coordinator/Optician with 25 years worth of experience. Proven ability to manage equipment and resources as needed. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.

Excellent oral and written communication. Extremely strong customer service skills. Self starter and motivated team player who can also work independently. Detail oriented, responsible and reliable.

Committed to leveraging these qualities to drive team success and contribute to organizational growth.




Overview

15
15
years of professional experience
1
1
Certification

Work History

Clinc Coordinator/Optician

Isthmus Eye Care
08.2023 - Current
  • Helping to oversee technical areas of the office working with Lead Technician, Optical, and Front Desk.
  • Assiting with intra-office communications with staff.
  • Assiting with training of new staff members as applicable.
  • Assiting in Staff Schedule
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
  • Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.

Optician/Office Manager

The Vision Centers
09.2021 - 08.2023
  • Interpreting prescriptions from the Dr and any outside prescriptions brought into the office.
  • Helping patients select frames, reviewing all lens options and coatings according to their needs.
  • Assisting Dr with prep of patients and any pretesting as needed.
  • Verifying eyeglasses as they come in from the lab prior to contacting the patient.
  • Troubleshoot any troubles with new or existing glasses.
  • Help as needed to reach contact lens insertion and removal.
  • Maintain a clean an organized optical area.
  • Billing Vision insurances.
  • Answer phones and schedule appointments where needed.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Lead Optician/Optometric Technician

Steinhauer Family Eye Clinic
03.2010 - 09.2021
  • Interpreting prescriptions from Dr's and as well outside prescriptions.
  • Helping patients select frames.
  • Obtaining all appropriate measurements when ordering glasses.
  • Frame selection from frame reps, set lens pricing accordingly with lab pricing.
  • Verifying all glasses from the lab prior to dispense to patients.
  • Troubleshoot any troubles with any new or existing eyeglasses.
  • Answer the phone and make appointments.
  • Maintain a clean and organized optical area.
  • Billing Vision insurances and some medical insurances accordingly.
  • Calling prescriptions to pharmacies as needed.
  • Pretesting patients as needed (optomap, visual field testing, refractions as needed, tonometry, etc.).

Education

College Degree - Optometric Technician Program

Madison College
Madison, WI
08.2001

Skills

  • Insurance Verification
  • Attention to Detail
  • Optical Terminology
  • Prescription Interpretation
  • Adjusting Eyewear
  • Optical dispensing
  • Repairing Glasses
  • Customer Service
  • Optical Measurements
  • Computer Skills
  • Multitasking and organization
  • Decision-making
  • Relationship building
  • Medical billing
  • Attention to detail
  • Phone and email etiquette
  • Staff training

Certification

  • Optometric Technician degree, 2000-01, Present
  • CPR Certification
  • Transitions Specialist, 2022-12, Present

Cover Letter

  • 07/30/2025
  • Isthmus Eye Care
  • Madison, WI, Wisconsin 53718
  • RE: Clinic Manager
  • Dear Hiring Manager
  • Upon learning about the Clinic Manager posting with Isthmus Eye Care, I was eager to contact you with my interest. When reviewing the job description, I was excited to see how well my experience aligns with the company's needs and position requirements. I feel your core mission and culture suit what I offer as a professional.
  • As an adept Clinic Coordinator/Optician, I have a well-rounded skill set in customer service and honed talents in office details and teamwork skills, making me a great fit for the Clinic Manager position. My previous roles have strengthened my capabilities in customer service and teamwork, including attention to detail and accuracy.
  • I am excited at the prospect of bringing my talents to Isthmus Eye Care. I look forward to hearing from you, at your earliest convenience, to discuss how my experience and qualifications will prove valuable in the Clinic Manager role.
  • Thank you for your time and consideration.
  • Sincerely
  • Jana Dunn

Timeline

Clinc Coordinator/Optician

Isthmus Eye Care
08.2023 - Current

Optician/Office Manager

The Vision Centers
09.2021 - 08.2023

Lead Optician/Optometric Technician

Steinhauer Family Eye Clinic
03.2010 - 09.2021

College Degree - Optometric Technician Program

Madison College

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