Jana Freed
Pulaski,TN
Summary
Experienced residential life professional with strong record of fostering inclusive and supportive living environments. Adept at managing student housing operations, conflict resolution, and programming for community engagement. Valued for teamwork, adaptability, and achieving consistent results. Skilled in communication, leadership, and crisis management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Residential Life Coordinator
University of Tennessee Southern
09.2024 - Current
- Implemented effective crisis management strategies during emergencies or high-stress situations involving residents or staff members.
- Created an inclusive living environment by promoting diversity, equity, and inclusion initiatives within the residence hall.
- Managed a team of Resident Assistants, providing ongoing support and training for optimal performance.
- Improved resident satisfaction by addressing concerns promptly and efficiently.
- Provided crisis management and intervention during emergency situations.
- Conducted regular staff meetings to keep team informed of relevant updates, policies, and expectations.
- Monitored student behavior and responded to disciplinary issues in accordance with established policies.
- Assisted in recruitment and selection of student leaders.
Resident Director
University Of Tennessee Southern
08.2021 - Current
- Responsible for recruitment, selection, training, supervision and evaluation of eight Resident Assistants
- Managed all residence hall programming and community life by implementing a wellness programming model
- Counseled students on personal and academic concerns including roommate mediations and referrals
- Served on an active on call rotation for 442 residents ensuring the safety and security of the Residence Halls
- Conducted biannual Health and Safety Inspections
- Conducted tours of Residence Halls for prospective residents
Orientation Leader
University Of Tennessee Southern
04.2019 - 04.2022
- Assisted with transition to college life by providing one-on-one support.
- Helped students troubleshoot and resolve issues with registration.
- Taught students safety practices and procedures for resolving conflicts with students and staff.
- Facilitated group activities among assigned students and promoted community bonds through engaging events.
- Coordinated and led group campus tours of up to students and parents.
- Provided subject matter expertise to other institutional departments and offices.
- Addressed variety of visitor questions and concerns, offering additional resources and references for more detailed information.
- Sustained collaborative relationships with faculty, staff and administration.
- Provided directions and general information to visitors regarding popular events and places of interest.
- Utilized effective communication and problem-solving skills to quickly resolve issues.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
Student Resident Assistant
Martin Methodist College
08.2019 - 08.2021
- Assessed and responded to the needs of residents
- Created, planned and implemented educational and social programs to strengthen the community
- Acted as a liaison between residents and the Department of Residential Life
- Counseled peers on personal and academic concerns, including roommate mediations and referrals
- Managed various administrative duties including maintenance requests, incident reports, room condition reports, and check in and check out including keys
- Enforced and upheld university policies
- Responsible for safety and security of the building in an active on-call duty rotation
- Provided crisis intervention and support services to students to minimize intensity of emotional, mental and behavioral reactions to crisis.
- Collaborated with residential team to maximize effective and efficient operations.
- Promoted culture of respect and understanding among students.
- Responded to student inquiries and concerns, offering support and guidance.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Education
Bachelor of Science - Behavioral Science - Human Services And Counseling
University of Tennessee Southern
Pulaski05-2025
Associate of Arts - General Studies
Martin Methodist College
Pulaski, TN05.2020
Skills
- Skills in communication and conflict management
- Skills in crisis management and response
- Ability to supervise student staff
- Ability to prioritize amongst many process and day-to-day interruptions
- Ability to create and implement residential programming
- Knowledge of CAMS and Ready Education
- Skills in mediation and conflict deescalation
- Skills in Microsoft Suite
- Ability to create and deliver training
- Title IX Compliance
Accomplishments
- Youth Mental Health First Aid USA Training; 2-year Certification
- Recovery Ally Training through the Tennessee Department of Mental Health & Substance Abuse Services' Tennessee Collegiate Recovery Initiative
- CPR Certification; 2-year Certification
Certification
- CPR/AED Certification
- Youth Mental Health First Aid USA Training
- Recovery Ally Training through the Tennessee Department of Mental Health & Substance Abuse Services' Tennessee Collegiate Recovery Initiative
- Question, Persuade, Respond (QPR) Training
Timeline
Residential Life Coordinator
University of Tennessee Southern
09.2024 - Current
Resident Director
University Of Tennessee Southern
08.2021 - Current
Student Resident Assistant
Martin Methodist College
08.2019 - 08.2021
Orientation Leader
University Of Tennessee Southern
04.2019 - 04.2022
- CPR/AED Certification
- Youth Mental Health First Aid USA Training
- Recovery Ally Training through the Tennessee Department of Mental Health & Substance Abuse Services' Tennessee Collegiate Recovery Initiative
- Question, Persuade, Respond (QPR) Training
Bachelor of Science - Behavioral Science - Human Services And Counseling
University of Tennessee Southern
Associate of Arts - General Studies
Martin Methodist College
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