Jana Gagne

- Managed daily operations for a busy dental practice including staffing, scheduling, and patient relations.
- Coordinated staff benefits, tracked PTO, and supported HR compliance initiatives.
- Oversaw dental and medical insurance claims, billing, and appeals.
- Trained staff on updated insurance protocols and benefits-related procedures.

- Supported staff with onboarding and ensured benefit documentation was current.

- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.

- Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.

- Coordinated continuing education opportunities for dental staff members to stay updated with industry advancements and maintain licensure requirements.

- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.

- Coordinated with insurance companies on billing issues, ensuring accurate claims processing for patients'' benefits coverage.

- Handled insurance verifications, pre-authorizations, and coverage questions.

- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.

- Addressed and remedied patient or team member issues.

- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.

- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

- Improved team morale and cohesion with regular team-building activities and open communication channels.

- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.

- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.

- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.

- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.

- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.

- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.

- Assured timely verification of insurance benefits prior to patient procedures or appointments.

- Updated patient records with accurate, current insurance policy information.

- Made contact with insurance carriers to discuss policies and individual patient benefits.

- Improved communication between dental staff and patients by explaining insurance benefits and financial responsibilities.

- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.

- Assisted patients with understanding personalized insurance coverage and benefits.

- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.

- Reduced errors in billing by accurately maintaining patient records with updated insurance information.

- Trained new staff on current, correct insurance verification procedures.

- Posted payments to accounts and maintained records.