Jana Grondin
Reporting And Business Analytics
Flint,MI
Summary
Experienced Senior Business Analyst dedicated to developing and maintaining successful business processes and reporting for Pharmacy Benefit Managers (PBMs). With 13 years of industry experience, consistently delivering exceptional results in optimizing operations and driving efficiency within the PBM sector. Skilled in analyzing complex data sets, identifying key insights, and translating them into actionable strategies. Adept at leveraging technology and innovative solutions to streamline operations and enhance overall performance.
Overview
19
19
years of professional experience
22
22
years of post-secondary education
Work History
Senior Business Analyst
Optum Rx
6 2020 - Current
- Interacted with internal customers to understand business needs and translate them into requirements.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Supported the leadership team with reporting, analysis, and data investigation.
Contract Implementation and Compliance Analyst
Diplomat Pharmacy
06.2018 - 06.2020
- Increased internal and external client satisfaction by analyzing feedback and implementing necessary changes.
- Troubleshooting data, investigation, and fixing automated data.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality output.
- Designed insightful PowerPoint presentations.
Contract Reporting Associate
Diplomat Pharmacy
1 2016 - 6 2018
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Collaborated with internal teams to develop targeted solutions addressing client needs.
- Managed a diverse portfolio of pharmaceutical clients, ensuring timely communication and effective problem resolution.
- Improved reporting accuracy, implementing new data management system.
- Developed detailed project plans to track progress and ensure successful execution of change initiatives.
Order Entry Supervisor
Diplomat Pharmacy
03.2015 - 01.2016
- Managed, developed, and trained staff of 30 Certified Pharmacy Technicians. Established and monitored goals and conducted annual performance reviews.
- Monitoring for employee metrics and quality call monitoring.
- Facilitated smooth communication between internal departments, physicians, insurance companies, pharmacies, and clients by acting as a liaison for order-related matters.
- Resolved patient and physician escalated issues
Order Entry Lead
Diplomat Pharmacy
10.2013 - 03.2015
- Actively monitored team performance for 15 Certified Pharmacy Technicians, providing regular feedback and coaching for continuous improvement.
- Resolved patient, physician, and insurance conflicts.
- Streamlined order entry processes for increased efficiency and reduced processing time.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Developed strong relationships with the Prescriber Sales Team, ensuring smooth communication and prompt resolution of requests.
Patient Care Coordinator Lead
Diplomat Pharmacy
12.2011 - 10.2013
- Led team of 12 Patient Care Coordinators.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Created a training program for new and existing employees on policies and procedures, ensuring consistency in patient care delivery.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness, and patient support.
Patient Care Coordinator
Diplomat Pharmacy
07.2011 - 12.2011
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the pharmacy.
- Communicated with insurance companies to verify coverage and obtain authorizations for specialty medications.
- Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
Shift Manager
Taco Bell
05.2008 - 07.2011
- Overseen 12 food and service employees
- Provided training and task delegation
- Monitor inventory and financing reporting.
Custodian
Faith Tabernacle
08.2005 - 05.2008
- Single point of contact for concert and events
- Equipment set up and tear down
- Maintain a clean environment at all times
- Monitor security within the building.
Education
Bachelor of Arts - Business Administration
Baker College
05.2001 - 09.2016
Associate of Science -
Mott Community College
05.2001 - 12.2007
High School Diploma -
Bendle High School
Skills
SQL Proficiency
Timeline
Contract Implementation and Compliance Analyst
Diplomat Pharmacy
06.2018 - 06.2020
Order Entry Supervisor
Diplomat Pharmacy
03.2015 - 01.2016
Order Entry Lead
Diplomat Pharmacy
10.2013 - 03.2015
Patient Care Coordinator Lead
Diplomat Pharmacy
12.2011 - 10.2013
Patient Care Coordinator
Diplomat Pharmacy
07.2011 - 12.2011
Shift Manager
Taco Bell
05.2008 - 07.2011
Custodian
Faith Tabernacle
08.2005 - 05.2008
Bachelor of Arts - Business Administration
Baker College
05.2001 - 09.2016
Associate of Science -
Mott Community College
05.2001 - 12.2007
Senior Business Analyst
Optum Rx
6 2020 - Current
Contract Reporting Associate
Diplomat Pharmacy
1 2016 - 6 2018
High School Diploma -
Bendle High School