Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Certification
Accomplishments
References
Timeline
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Jana Hamza

Long Beach,CA

Summary

Dedicated customer service professional with a proven track record in enhancing client satisfaction through effective communication and problem-solving skills. Recognized for successfully resolving concerns and fostering positive relationships, leading to improved customer loyalty. Committed to driving results that align with organizational goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front End Cashier

Walmart
Long Beach, CA
10.2023 - 06.2024
  • Handled cash, card, check, gift card and coupon transactions for customer purchases.
  • Helped with purchases and signed customers up for rewards program.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Ensured that all checkout areas were adequately stocked with bags, paper rolls and other supplies.
  • Processed sales, returns, and exchanges using POS register system.
  • Greeted customers warmly and asked if they needed help.
  • Dealt courteously with irate or difficult customers in order to defuse potentially volatile situations.

Wait Staff Member

Wake Up! Café
Bakersfield, CA
08.2021 - 05.2023
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
  • Delivered food items to customers at their tables in a friendly, courteous manner.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Trained new employees on restaurant procedures and plating techniques.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

Education

Associate of Arts - International Economics

Long Beach City College
Long Beach, CA
06-2026

High School Diploma -

Robert A. Millikan High School
01.2025

-

Mira Monte High School
Bakersfield
06.2023

Skills

  • Multitasking Abilities
  • Dependable and responsible
  • Customer service
  • Money handling
  • Point-of-sale system operation
  • Hospitality and accommodation
  • Reservation management

Extracurricular Activities

Assistant Light Designer (Stage Technician) - Millikan High School

Head Light Designer (Stage Technician)  - Mira Monte High School

Main Light Operator (Stage Technician) - Bakersfield College

Certification

  • AutoCAD Certified

Accomplishments

  • 3x Employee of the Month (Wake Up! Cafe)

References

References available upon request.

Timeline

Front End Cashier

Walmart
10.2023 - 06.2024

Wait Staff Member

Wake Up! Café
08.2021 - 05.2023

Associate of Arts - International Economics

Long Beach City College

High School Diploma -

Robert A. Millikan High School

-

Mira Monte High School

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Jana Hamza