Jana Harley
Florence,SC
Summary
Dedicated and organized professional with substantial expertise in administrative support and customer service roles in both law enforcement and corporate settings. Proven ability to manage secret documents, deal with high-pressure circumstances, and organize communication between departments. Capable of offering excellent service to clients and internal teams, keeping accurate records, and increasing workflow efficiency. Seeking to apply these skills as a secretary or customer service representative to contribute to operational success and client happiness.
Overview
28
28
years of professional experience
Work History
Returns Specialist
QVC Distribution Center
Florence , SC
10.2024 - 10.2024
- Handled customer inquiries and return requests via phone, email, and live chat, providing exceptional service to ensure customer satisfaction.
- Processed product returns and exchanges, ensuring proper paperwork and adherence to corporate regulations.
- Customers were educated on return rules and processes, with clear instructions and assist throughout the process.
- Achieved performance measures such as call resolution time, customer satisfaction, and return processing efficiency.
Communications Specialist IV
Sc Highway Patrol
Florence , SC
02.2013 - 09.2024
- Monitor and respond to both emergency and non-emergency calls, dispatching troopers and other law enforcement officers as appropriate.
- Receive and process 911 calls, assessing the nature of the emergency and deploying the necessary services.
- All incoming and outgoing communications were tracked and documented using computer-aided dispatch (CAD) systems to ensure proper record-keeping.
- Prioritize and manage high-stress situations to ensure timely and effective coordination of public safety activities.
Corporal
Darlington County Sherrifs office
Darlington, SC
04.1997 - 04.2008
- Helped to monitor daily administrative operations at the sheriff's office, ensuring efficient workflow and task delegation.
- Scheduled and coordinated meetings for senior officers, monitoring schedules and ensuring timely attendance at critical events.
- Coordinated communication among law enforcement units, legal departments, and the general public to provide prompt information exchange and support for field operations.
- Managed and processed sensitive data, such as incident reports, arrest records, and secret case files, while complying to privacy laws and department procedures.
Education
High School Diploma -
Wilson High School
Florence, SC06-1990
Skills
- Administration Support
- Call Taking
- Customer Service
- Appointment Scheduling
- Data Management
- Microsoft Office Suite
- Effective Communication
- Multitasking
- Team Collaboration
- Documentation
- Technical Proficiency
Certifications
- Behebd
Timeline
Returns Specialist
QVC Distribution Center
10.2024 - 10.2024
Communications Specialist IV
Sc Highway Patrol
02.2013 - 09.2024
Corporal
Darlington County Sherrifs office
04.1997 - 04.2008
High School Diploma -
Wilson High School