Overview
Work History
Education
Skills
Timeline
Generic

Jana Horton

Baltimore,MD

Overview

15
15
years of professional experience

Work History

Property Manager

PMC Property Group
09.2022 - Current
  • Facilitated portfolio performance review and implemented new strategies for 5 properties located in downtown Baltimore.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Consistently ensured the achievement of monthly company quotas through effective sales strategies and diligent monitoring of key performance indicators.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Managed employee disputes by employing conflict resolution techniques.
  • Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
  • Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.

Property Manager

Thames Point Apartments/ Maryland Management
10.2016 - 09.2022
  • Work with Regional Manager/District Manager and staff to complete annual budgets, monthly/quarterly forecasts, marketing plans, staffing plans and capital plans
  • Met monthly company quota
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Handle terminations, performance evaluations, and staff coaching to maintain top property operations.
  • Assessed reports on occupancy, delinquency, budget variance, and make-readies generated by on-site staff.
  • Identified and addressed potential safety issues and liability concerns.
  • Negotiated vendor contracts and presented to owners for approval.
  • Kept properties in compliance with local, state and federal regulations.
  • Administered property-related budgets, reviewed invoices and tracked costs.

Property Manager

Tuscany Gardens/ Peak Management, Mill
01.2013 - 10.2016
  • Responsible for daily operations, leadership, and staff management of assigned property
  • Support staff with specific coaching, development and guidance in order that the annual property objectives are met
  • Work with Regional Manager/District Manager and staff to complete annual budgets, monthly/quarterly forecasts, marketing plans, staffing plans and capital plans
  • Prepare weekly, monthly, quarterly financial updates/variances as required
  • Responsible for ensuring that the property is well run and that staff is constantly striving to improve their properties ’operations, curb appeal and revenues
  • Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act and all other laws pertaining to apartments
  • Demonstrate and ensure staff maintains professional levels of personal appearance, hygiene, courtesy and telephone manner at all times while at work
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.

Jewelry Sales Associate

Smyth Jewelers
06.2009 - 01.2015
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

High School Diploma -

Harford Community College
Bel Air, MD

High School Diploma -

C. Milton Wright High School
Bel Air, MD
05.2007

Skills

  • Administrative Leadership
  • Sales Presentation
  • Dispute Handling
  • Property Management Software Understanding
  • Financial Records
  • Sales Abilities
  • Employee Support
  • Company Organization
  • Financial Planning
  • Financial Portfolio Management
  • Strategic Planning

Timeline

Property Manager

PMC Property Group
09.2022 - Current

Property Manager

Thames Point Apartments/ Maryland Management
10.2016 - 09.2022

Property Manager

Tuscany Gardens/ Peak Management, Mill
01.2013 - 10.2016

Jewelry Sales Associate

Smyth Jewelers
06.2009 - 01.2015

High School Diploma -

Harford Community College

High School Diploma -

C. Milton Wright High School

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Jana Horton