Jana Jensrud
Circle Pines,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Ability to learn and utilize software programs to complete tasks. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Retail Manager, Lodging Lead
Stone Mountain Pet Lodge
09.2011 - Current
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Assisted Customers in person and over the phone to answer questions and create reservations.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Completed daily paperwork and computer entry of sales data as established by management.
Customer Service Cashier
Holiday Station Stores
09.2013 - 12.2014
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
Customer Service Cashier
Croix Oil
08.2010 - 05.2012
- Maintained clean and tidy checkout area and store.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Data Entry
Spee Dee Delivery
09.2004 - 06.2010
- Used computer software to store and retrieve data.
- Updated and maintained customer information, documents and records.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Managed and organized documents for data entry tasks.
Education
Associate of Applied Science - Veterinary Technology
Minnesota School of Business
Blaine09.2013
Associate of Applied Science - Credit & Finance
Saint Cloud Technical College
Saint Cloud, MNAssociate of Applied Science - Sales And Management
Saint Cloud Technical College
Saint Cloud, MNSkills
- Supply Inventory & Budgeting
- Supplier Monitoring
- Inventory Analysis
- Performance Monitoring and Evaluation
- Assignment Schedules
- Marketing Strategies
- Price Structuring
- Team Meetings
- Market Research
Additional Information
- Current experience with Microsoft Office-including Word, Excel and Office
- Have worked with Power Point
- Some work with Basic Canva
Timeline
Customer Service Cashier
Holiday Station Stores
09.2013 - 12.2014
Retail Manager, Lodging Lead
Stone Mountain Pet Lodge
09.2011 - Current
Customer Service Cashier
Croix Oil
08.2010 - 05.2012
Data Entry
Spee Dee Delivery
09.2004 - 06.2010
Associate of Applied Science - Veterinary Technology
Minnesota School of Business
Associate of Applied Science - Credit & Finance
Saint Cloud Technical College
Associate of Applied Science - Sales And Management
Saint Cloud Technical College
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