Jana Jones
Madera,CA
Summary
Proven care provider and customer service expert from IHSS Public Authority, adept at offering emotional support and companionship with a knack for household management and cleanliness. Excelled in maintaining high standards of care and service, achieving a significant reduction in patient stress. Skilled in housekeeping and effective communication, ensuring client satisfaction and well-being.
Overview
2025
2025
years of professional experience
Work History
Jack N Box
Cashier Customer Service
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Planned and cooked nutritious meals to meet specific dietary needs.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with self-administered medications.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Adapted caregiving approach based on individual cultural differences among diverse patient populations.
- Provided emotional support for patients and their families during difficult times, offering companionship and a listening ear.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Maintained entire family's schedule and organized events.
Care Provider
IHSS Public Authority
08.2024 - 10.2024
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Planned and cooked nutritious meals to meet specific dietary needs.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with self-administered medications.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Adapted caregiving approach based on individual cultural differences among diverse patient populations.
- Provided emotional support for patients and their families during difficult times, offering companionship and a listening ear.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Maintained entire family's schedule and organized events.
McDonald's
Cashier Customer Service
10.2022 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Customer service
- Multitasking
- Consistently
- Firm
- Bold
- Respectful
- Responsible
Housekeeping Room Attendant
Motel 6 Hotel
10.2020 - 01.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Polished fixtures to achieve professional shine and appearance.
- Washed and put away kitchen dishes, utensils and glassware.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Completed special housekeeping actions such as turning mattresses on set schedule.
Education
High School Diploma
Fresno High School
Fresno, CA06.2005
Skills
- Warehouse Safety
- Loading and unloading
- Workplace Cleanliness
- Efficient Packing
- House cleaning
- Housekeeping
- Customer service
- Cashier
- Care provider
Timeline
Care Provider
IHSS Public Authority
08.2024 - 10.2024
McDonald's
Cashier Customer Service
10.2022 - 12.2023
Housekeeping Room Attendant
Motel 6 Hotel
10.2020 - 01.2022
Jack N Box
Cashier Customer Service
High School Diploma
Fresno High School