Jana Kamminga
Lewes,DE
Summary
Case management professional with strong history of leadership and impactful team management. Proven track record of improving client satisfaction and operational efficiency. Known for collaborative approach and adaptability in dynamic environments. Skilled in conflict resolution and strategic planning.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Health/Human Service Case Manager Supervisor
State of Delaware, Division of Services for Aging and Adults with Physical Disabilities
06.2015 - Current
- Hire, train, evaluate and supervise 8Health/Human Service Case Managers and clerical staff.
- Facilitate office staff meetings, individual supervision sessions, and training sessions that offer professional development and encourage skill enhancement for staff.
- Participate in program planning, ensure implementation and coordination to reach program goals and comply with Federal/State regulations, policies and procedures.
- Represent the agency on task forces, committees, out-reach events and with the community.
- Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
- Played a key role in the development and implementation of organizational policies and procedures related to case management, ensuring alignment with best practice standards.
- Managed budgetary responsibilities for the case management department, ensuring optimal allocation of resources based on client needs and program goals.
- Increased client satisfaction with services by closely monitoring progress and adjusting case plans as needed.
- Established a mentoring program for new hires, promoting knowledge transfer between experienced staff members and those just beginning their careers in case management.
- Reduced caseload backlog by efficiently prioritizing cases and delegating tasks to appropriate staff members.
- Promoted a culture of collaboration and teamwork within the department by fostering open communication channels and encouraging peer support among staff members.
- Facilitated professional development opportunities for staff members, fostering a culture of continuous learning and improvement within the team.
- Developed strong relationships with community partners to facilitate access to resources for clients in need.
- Enhanced team performance through regular supervision, coaching, and training of case managers.
- Oversaw accurate documentation of client progress notes, maintaining compliance with legal requirements as well as organizational policies and procedures.
- Implemented evidence-based practices in service delivery, resulting in more successful outcomes for clients.
- Streamlined internal communication processes, ensuring timely updates on client progress and facilitating better decision-making among staff members.
Supervising Service Coordinator
Service Coordination, Inc.
05.2013 - 05.2015
- Hire, Train and Supervise Service Coordinators and oversee office operations.
- Facilitate office staff meetings, supervision sessions, and training sessions that offer professional development and encourage skill enhancement for staff.
- Coordinate referrals and assignments.
- Participate in program planning, ensure implementation and coordination to reach program goals and comply with Federal/State regulations, policies and procedures.
- Complete Home and Community based 1915 (c) waiver Community Pathways referrals.
- Represent the agency through provider negotiations, task forces, and community education activities.
- Coordinate services for a small number of individuals carrying out all necessary functions.
Service Coordinator
Service Coordination, Inc.
06.2002 - 04.2013
- Case manager working with a caseload up to 100 individuals with intellectual and developmental disabilities.
- Link people to their community, encourage self-advocacy, facilitate meetings, prepare written assessments, and assist with crises.
- Complete Long Term Care Medicaid applications linking clients to Home and Community based 1915 (c) waiver..
- Locate state funded and generic services meeting people’s needs and preferences.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
Supports Coordinator
Community Mental Health Services of Livingston County
08.1999 - 05.2002
- Case manager working with individuals with intellectual and developmental disabilities.
- Manage budgets, negotiate purchases, arrange respite care, collaborate with clinicians, and write proposals for 1915 (c) Children’s Model Waiver.
- Facilitate meetings, compile written assessments, train, and evaluate staff, resolve conflict.
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
Education
Bachelor of Science - Sociology
Grand Valley State University
Allendale, MI05-1993
Skills
- Productivity enhancement
- Adaptable to changing environments
- Innovative thinking
- Dedicated advocate
- Results-oriented
- Proactive self-starter
- Collaborative team member
- Strong written and verbal communication
- Comprehensive understanding of resources
- Project planning
- Case evaluation
- Analytical problem-solving
- Organization and multitasking
- Stakeholder collaboration
- Critical thinking
Certification
- State of Delaware Division of Professional Regulation
- Licensed Masters Social Worker
- License Number: Q3-0010685
Accomplishments
- 28 years of experience in Social Services serving individuals with intellectual disabilities, with mental health diagnoses and senior adults.
- 12 years of Supervisory/Management experience.
- 23 years of experience with Medicaid Home and Community based 1915 (c) waivers for adults in Maryland and Delaware.
- 3 years of experience with Medicaid Home and Community based 1915 (c) waiver for children in Michigan.
- Presenter for Division of Services for Aging and Adults with Physical Disabilities at community partner education events 2019.
- Delaware Health and Social Services Mentor in the “Next Step Mentoring Program” 2018.
- Committee Member for Camp Rehoboth Community Center Health and Wellness Committee. 2015-2019.
- Co-Author and Presenter “Health and Wellness Needs of the Senior LGBTQ Community in Sussex, County, Delaware: A Needs Assessment” 2016.
- State of Delaware Governor’s Team Excellence Award for Care Assessment Pilot Project Team 2016.
- Service Coordination, Inc. Quality Assurance Work Group 2013-2015.
- Co-facilitator for Service Coordination, Inc. Self-Determination Committee 2013-2015.
- State of Maryland Developmental Disabilities Community Pathways Waiver Trainer 2014.
- Committee Member State of Maryland Developmental Disabilities Transitioning Youth Fair 2014.
- Creative Solutions Work Group for Targeted Case Management 2013-2014.
- Completed “The Emerging Leader Series” at Service Coordination in 2010.
- Service Coordination, Inc. Mentor for Intern 2008.
Timeline
Health/Human Service Case Manager Supervisor
State of Delaware, Division of Services for Aging and Adults with Physical Disabilities
06.2015 - Current
Supervising Service Coordinator
Service Coordination, Inc.
05.2013 - 05.2015
Service Coordinator
Service Coordination, Inc.
06.2002 - 04.2013
Supports Coordinator
Community Mental Health Services of Livingston County
08.1999 - 05.2002
Bachelor of Science - Sociology
Grand Valley State University
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