Jana Kelley
Finger,TN
Summary
Detail-oriented Receptionist with proven expertise in front desk operations, adept at welcoming guests, managing correspondence, and resolving immediate concerns. Recognized for exceptional computer proficiency and professional phone etiquette, consistently enhancing customer service experiences. Dedicated to supporting organizational growth through efficient administrative practices.
Overview
9
9
years of professional experience
Work History
Receptionist
Construction Materials Laboratory
Jackson, TN
05.2023 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Answered and directed incoming calls using multi-line telephone system.
Cleaning Crew Leader
Jackson Pride Residential Cleaning
Jackson, TN
04.2022 - 05.2023
- Assigned tasks to cleaning crew members and monitored their progress.
- Inspected work areas for cleanliness, safety hazards and compliance with regulations.
- Maintained inventory of materials and supplies needed for cleaning activities.
- Provided training on proper use of chemicals, equipment and techniques.
- Developed schedules for cleaning staff to ensure all areas were cleaned in a timely manner.
- Monitored the performance of personnel to ensure quality standards were met.
- Ensured that safety rules and regulations were followed by all employees during operations.
- Reported any discrepancies or issues related to cleaning services to management team.
- Performed periodic audits of staff performance to identify areas needing improvement.
Production Team Leader
Pratt Industries
Humboldt, TN
10.2015 - 04.2022
- Assigned duties to production staff and monitored progress.
- Developed and implemented production schedules ensuring deadlines were met.
- Ensured quality standards were maintained throughout the production process.
- Investigated production issues, identified root causes, and proposed solutions.
- Collaborated with other departments to ensure timely completion of projects.
- Provided leadership, guidance, and direction to team members on daily tasks.
- Maintained accurate records of inventory levels, material usage, and labor hours worked.
- Performed regular safety inspections of equipment and facilities in accordance with regulations.
- Analyzed data related to product defects or non-conformances to identify trends or patterns.
- Inspected finished products prior to shipment for accuracy according to specifications.
- Notified supervisors about production problems and helped identify and correct concerns.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Identified source of equipment malfunctions by using various troubleshooting methods.
Education
GED -
Humboldt High School
Humboldt, TN05-1996
Skills
- Bookkeeping
- Scheduling
- Multi-line telephone skills
- Positive and professional
- Office equipment operations
- Data inputting
- Verbal and written communication
- Mail distribution
- Multitasking and prioritization
- Recordkeeping and bookkeeping
Timeline
Receptionist
Construction Materials Laboratory
05.2023 - Current
Cleaning Crew Leader
Jackson Pride Residential Cleaning
04.2022 - 05.2023
Production Team Leader
Pratt Industries
10.2015 - 04.2022
GED -
Humboldt High School
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