Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Jana Kincaid

Mount Angel,OR

Summary

Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Brand Sales Associate

Gap Factory
05.2023 - Current
  • Increased brand awareness by developing and implementing strategic marketing plans.
  • Boosted sales and customer satisfaction through exceptional product knowledge and personalized service.
  • Enhanced store presentation through effective visual merchandising techniques, resulting in a more engaging shopping experience.
  • Streamlined inventory management processes, reducing stock discrepancies and ensuring adequate product availability.
  • Delivered comprehensive training sessions to new hires, fostering a culture of continuous learning and development within the team.
  • Identified areas of opportunity within the store layout, leading to improved traffic flow and enhanced customer engagement.
  • Assisted customers with product selection based on their needs, preferences, and budget constraints.
  • Achieved sales targets consistently by employing persuasive selling techniques tailored to each client''s unique requirements.
  • Provided exceptional after-sales support to ensure ongoing customer satisfaction and loyalty.
  • Optimized sales floor organization for ease of navigation by customers while maintaining an attractive aesthetic appeal.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Personal Shopper

Walmart
10.2022 - 06.2023
  • Enhanced client satisfaction by providing personalized shopping experiences based on individual styles and preferences.
  • Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
  • Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Collaborated with store managers and sales associates to ensure seamless integration of personal shopping services within the retail environment.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Loaded and unloaded orders at customer's homes or locations.
  • Documented sales and customer feedback to enable tracking history and maintain accurate records.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Contributed to team objectives in fast-paced environment.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Presented professional image consistent with company's brand values.
  • Maintained current knowledge of evolving changes in marketplace.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Recorded accurate and efficient records in customer database.
  • Set and achieved company defined sales goals.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Stayed current on company offerings and industry trends.
  • Kept detailed records of daily activities through online customer database.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Achieved or exceeded company-defined sales quotas.
  • Monitored service after sale and implemented quick and effective problem resolutions.

Secretary

Geetings Automotive
02.2022 - 09.2022
  • Enhanced office efficiency by streamlining filing systems and organizing documents.
  • Facilitated communication between departments for improved collaboration and project success.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Improved document processing times by implementing digital archiving systems and reducing paper waste.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Developed strong working relationships with vendors to ensure timely delivery of supplies at the best possible prices.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created and updated records and files to maintain document compliance.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Maintained electronic filing systems and categorized documents.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Recorded and tracked operational expenses to identify and eliminate wasteful spending.
  • Composed inter-office correspondence and provided product and service information to customers.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Established administrative work procedures to track staff's daily tasks.

Sales Clerk

NAPA Auto Parts - Genuine Parts
04.2022 - 08.2022
  • Boosted sales by effectively promoting products and engaging with customers.
  • Developed strong relationships with customers, driving repeat business and loyalty.
  • Managed inventory to ensure optimal product availability for meeting customer needs.
  • Collaborated with team members to achieve store sales targets and improve overall performance.
  • Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
  • Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust.
  • Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
  • Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
  • Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
  • Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
  • Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Kept front check out area clean and organized for efficient service.
  • Processed payments and returns with accuracy and efficiency.
  • Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Opened and closed store by balancing cash registers and receipts.
  • Scanned merchandise and bagged using appropriate strategies for different items.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.

Dietary Aide

Little Sisters Of The Poor Sacred Heart Home And Hospital
03.2012 - 09.2012
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
  • Streamlined meal assembly processes for faster service without compromising quality or accuracy.
  • Reduced food waste through careful portioning, inventory management, and creative use of leftover ingredients.
  • Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
  • Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Followed all food safety regulations while preparing meals for patients.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Discarded outdated food products and maintained waste disposal procedures.
  • Upheld efficiency of meal services by pre-setting tables before patients arrived.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Cleaned and organized kitchen, dining and service areas.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Monitored food quality and freshness throughout day.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.

Merchandiser

Kmart
01.2011 - 07.2011
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Collaborated with store management to develop promotional plans and execute timely merchandise resets.
  • Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
  • Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
  • Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
  • Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
  • Supported loss prevention initiatives by maintaining awareness of potential security risks and alerting management when needed.
  • Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Organized store merchandise racks by size, style, and color.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.
  • Created visual displays to highlight new and featured products.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Developed merchandising strategy to efficiently move overstock.

Server

Travel Centers Of America
08.2007 - 12.2007
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Processed orders and sent to kitchen employees for preparation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Inspected dishes and utensils for cleanliness.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Crew Member

Mcdonalds, RHC Management
09.2006 - 01.2007
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked front counter, drive-thru and other areas.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

GED -

Penta County Joint Vocational School
Perrysburg, OH
08.2008

Skills

  • Persuasive skills
  • Relationship building
  • Time management
  • Multitasking
  • Goal-oriented
  • Active listening
  • Product knowledge
  • Adaptability
  • Attention to detail
  • Sales strategies
  • Strong communication
  • Organizational skills
  • Self-motivation
  • Customer service
  • Decision-making
  • Problem-solving
  • Store Organization
  • Inventory Management
  • Payment Processing
  • Retail Merchandising
  • Cash Handling
  • Customer Assistance
  • Merchandise Receiving and Handling
  • Sales Floor Organization
  • Positive Customer Engagement
  • Register Opening and Closing
  • Adaptable and Flexible
  • Team Leadership
  • Product and Service Sales
  • Cash Drawer Management
  • Store Policies and Procedures
  • Meeting Sales Goals
  • Team Cooperation
  • Sales and Promotions
  • Documentation and Reporting
  • Safety and Cleanliness Standards
  • Staff Support
  • Item Ticketing and Pricing
  • Excellent Written and Verbal Communication
  • Customer Needs Assessment
  • Engaging With Diverse Customers
  • Friendly and Helpful
  • Dressing Room Assistance
  • Reliable and Responsible
  • Sales Records Management
  • Inventory and Stocking
  • Merchandising and Display
  • Product Merchandising
  • Building Customer Loyalty
  • Organization
  • Brand Promotion
  • Ability to Lift 40 Pounds
  • Store Opening and Closing
  • Honest and Dependable
  • Computer Proficiency and Microsoft Office
  • Team Supervision
  • Cash Register Operation
  • POS Software
  • Flexible Hours

Accomplishments

I received employee of the month for October 2023 and was offered a temporary Lead position from October to December.

Affiliations

  • Crochet
  • Creative Writing

Timeline

Brand Sales Associate

Gap Factory
05.2023 - Current

Personal Shopper

Walmart
10.2022 - 06.2023

Sales Clerk

NAPA Auto Parts - Genuine Parts
04.2022 - 08.2022

Secretary

Geetings Automotive
02.2022 - 09.2022

Dietary Aide

Little Sisters Of The Poor Sacred Heart Home And Hospital
03.2012 - 09.2012

Merchandiser

Kmart
01.2011 - 07.2011

Server

Travel Centers Of America
08.2007 - 12.2007

Crew Member

Mcdonalds, RHC Management
09.2006 - 01.2007

GED -

Penta County Joint Vocational School

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Jana Kincaid