Summary
Overview
Work History
Education
Additional Information
Timeline
Generic

Jana Latcham

JACKSONVILLE,ARKANSAS

Summary

Dedicated and focused individual with Executive Administrative, Office Management, and Restaurant Management experience. Highly dependable, ethical, and reliable with a can do attitude.

Overview

37
37
years of professional experience

Work History

Front End Manager

Keith & Company, Inc.
03.2021 - 05.2023
  • Monitored cash drawers to verify adequate cash supply.
  • Oversaw cashier operations, truck orders, bookkeeping and security.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Maintained strong customer relations and effective customer service standards.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
  • Evaluated employee performance and made recommendations for improvements.
  • Prepared weekly employee work schedules to meet operational needs.
  • Developed and implemented robust training and mentoring strategies.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Confirmed continual compliance with all applicable laws and regulations regarding store operations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Sales Associate Manager

Timber Traditions
08.2019 - 02.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Ran background checks for Firearm sales using the FBI NICS website, and kept transaction records for the ATF.

Cashier

Fort Thompson Sporting Goods
03.2017 - 08.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Developed and implemented a layaway collection process that had an 85% success rate.

Executive Assistant

Grinnell Chamber Of Commerce, Virtek, AGC Of AR
01.1986 - 03.2017
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Facilitated training and onboarding for incoming office staff.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Used advanced software to prepare documents, reports, and presentations.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Transcribed meeting minutes to support sales, business development and senior management teams.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Took notes and dictation at meetings.
  • Wrote reports, executive summaries and newsletters.
  • Served on several committees.
  • Organized and coordinated every aspect of special events, including golf and fishing tournaments.

Education

Associate of Applied Science - Accounting And Computer Science

International School of Correspondence
01.2003

Additional Information

Leadership Training

Dale Carnegie 1995 - 1998


Advanced computer skills and knowledge

Hardware, software, and web-site building

Timeline

Front End Manager

Keith & Company, Inc.
03.2021 - 05.2023

Sales Associate Manager

Timber Traditions
08.2019 - 02.2021

Cashier

Fort Thompson Sporting Goods
03.2017 - 08.2019

Executive Assistant

Grinnell Chamber Of Commerce, Virtek, AGC Of AR
01.1986 - 03.2017

Associate of Applied Science - Accounting And Computer Science

International School of Correspondence

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Jana Latcham