Jana Lenz
Austin,MN
Summary
Leveraged strong academic background in community and forensic psychology to enhance client independence and effectively manage sensitive situations.
Overview
24
24
years of professional experience
Work History
Full-Time Parent & Graduate Student (Distance Learning)
Self-Managed
01.2018 - Current
- Supported and guided three children while completing full-time graduate studies in forensic psychology.
- Applied family-systems and developmental psychology principles in daily caregiving and problem-solving.
- Demonstrated exceptional organization, resilience, and time management in balancing academics, parenting, and community service.
Independent Work & Caregiving
Various Roles
01.2011 - 01.2018
- Served in multiple roles including housekeeping, line cook, and assistant manager in hospitality and food service.
- Supervised staff, coordinated schedules, and managed customer relations in fast-paced environments.
- Provided emotional support and mentorship to employees and customers from diverse backgrounds.
Direct Support Professional
The Mentor Network – Crestwood Site
07.2008 - 01.2011
- Assisted adults with developmental disabilities to achieve greater independence and community integration.
- Implemented individualized care plans and behavior-management strategies.
- Managed crisis situations with calm professionalism, employing de-escalation and conflict-resolution skills.
- Monitored progress and maintained detailed client documentation to ensure quality and continuity of care.
Human Services Technician (MSOCS)
State of Minnesota
06.2001 - 05.2007
- Delivered direct behavioral and daily-living support for individuals with mental-health and developmental conditions.
- Maintained comprehensive case files, tracked progress, and collaborated with interdisciplinary teams.
- Participated in ongoing professional-development training in trauma-informed and person-centered care.
- Built positive rapport with clients, families, and care teams to promote individualized treatment goals.
Education
Master of Science - Forensic Psychology
Grand Canyon University
Phoenix, AZ08.2026
Bachelor of Arts - Community Psychology
St. Cloud State University
St. Cloud, MN01.2021
Bachelor of Science - Liberal Arts and Sciences
Riverland Community College
Austin, MN05.2018
Skills
- Achieved improved client outcomes through effective case management initiatives and meticulous documentation Enhanced client well-being by advancing trauma-informed and behavioral care practices Increased client satisfaction by mediating conflicts and applying effective problem-solving techniques Strengthened community relationships through advocacy and community outreach initiatives Drove successful project completions by cultivating leadership and team collaboration Delivered impactful communications in both verbal and written formats Optimized documentation processes using Microsoft Office Enhanced collaboration by streamlining workflows with Google Workspace Improved team dynamics through strategic use of virtual collaboration tools
Timeline
Full-Time Parent & Graduate Student (Distance Learning)
Self-Managed
01.2018 - Current
Independent Work & Caregiving
Various Roles
01.2011 - 01.2018
Direct Support Professional
The Mentor Network – Crestwood Site
07.2008 - 01.2011
Human Services Technician (MSOCS)
State of Minnesota
06.2001 - 05.2007
Master of Science - Forensic Psychology
Grand Canyon University
Bachelor of Arts - Community Psychology
St. Cloud State University
Bachelor of Science - Liberal Arts and Sciences
Riverland Community College
PROFESSIONAL DEVELOPMENT & STRENGTHS
- Crisis Intervention & Behavior Management Training
- Trauma-Informed Care & Ethical Practice
- Cultural Competence & Community Engagement
- Strong Interpersonal and Empathetic Communication
- Adaptability & Commitment to Professional Growth