Jana Letus

Continue with all of the job duties of the housing specialist and added the following.

• Coordinated eviction efforts for tenants involved in criminality and other lease violations.
• Involved in non eviction efforts for tenants who are delinquent in their rent. I often coordinate the tenant with a local charity that will provide grant funds etc. to the tenant to stop the eviction.
• I coordinate potential tenants with local agencies to provide funding for the security and first month rent to obtain housing. Often the tenant at the top of the waitlist is homeless and does not have the resources to enter housing.
• I often speak with tenants and share my knowledge of who can help with food insecurities and other resources within the community.
• Contribute to team success by actively participating in staff meetings and sharing best practices with my coworkers.
• Conduct home and apartment inspections to identify safety issues and needed repairs.
• Manage 331 caseloads efficiently as possible by staying motivated, focused and prioritizing the task ensuring completion of the required documentation and/or problem at hand.

• Maintain accurate records of client interactions, ensuring confidentiality and efficient case management.
• Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
• Explain rental and housing regulations to clients at time of interview and leasing.
• Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
• Calculate tenant rent amounts to prepare leases.
• Assist applicants in filling out housing applications and verifying assets.
• Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
• Established positive rapport with tenants by providing exceptional customer service and addressing their unique needs.
• Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner when possible.

• Provided clerical support to Section 8 Coordinator by copying, faxing, and filing documents.
• Confirmed appointments, communicated with clients, and updated client records.
• Maintained the Section 8 waitlist
• Prepared and distributed program recertification documents
• Provided support for program participants in gathering documents for initial eligibility interview or annual recertification's.
• Assisted in resolving concerns or complaints from program participants or property owners.

• Provided reliable support for staff members by performing various administrative tasks during their absence.
• Delivered clerical support by handling range of routine and special requirements.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
• I was often required to fill in for KCSD secretaries for long term medical leave as well as those who had personal time off. I was in an on call position.

• Responded to inquiries from callers seeking information..
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Routed business correspondence, documents, and messages to correct departments and staff members.
• Prepared affidavits and other legal documents for process servers.
• Handled sensitive information discreetly while working with confidential documents or discussing private matters with clients or coworkers.

• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Controlled finances to lower costs and keep business operating within budget.
• Established team priorities, maintained schedules and monitored performance.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
• Prepare weekly payroll, prepare quarterly sales taxes, employee taxes, unemployment and workers comp reports.
• Main DOT records and inspection for our truck fleet.

My husband and I owned a commercial 7000 Sq. Ft building with multiple tenants. This building also housed our business.

My husband an I also owned a 3 bed, 2 bath home we leased to individuals during the same time frame.

The properties were sold in March 2013