Summary
Overview
Work History
Education
Skills
Timeline
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Jana Lewis

Summary

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

Overview

16
16
years of professional experience

Work History

Human Resources Manager

Walmart
06.2019 - Current
  • Maintain human resources regulatory compliance with local, state and federal laws.
  • Maintain company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Coordinate employee disputes in timely and professional manner by finding constructive solutions.
  • Promote employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
  • Monitor and handle employee claims involving performance-based and harassment incidents.
  • Motivate employees through special events, incentive programs, and constructive feedback.
  • Facilitate onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Investigate employee claims involving performance issues and harassment.
  • Assist in organizing and overseeing assignments to drive operational excellence.
  • Facilitate successful policy implementation and enforcement to maintain legal and operational compliance.
  • Instruct senior leaders on appropriate employee corrective steps.
  • Discover and resolve complex employee issues that affected management and business decisions.
  • Identify and implement appropriate strategies to increase employee satisfaction and retention.
  • Maintain current knowledge of industry regulations and legislation to promote compliance.
  • Collaborate with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
  • Liaison between multiple business divisions to improve communications.
  • Maintain professional demeanor by staying calm when addressing unhappy associates.
  • Successfully manage budgets and allocate resources to maximize productivity and profitability.

Human Resources Generalist

Walmart (via Hayneedle)
04.2017 - 06.2019
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
  • Handled new-hire orientation and recruiting tasks.
  • Met with staff to resolve difficult situations related to performance and conflict management.
  • Implemented and supervised orientation procedures for new hires.
  • Facilitated criminal background check process for new hires.
  • Coached managers through employee engagement, documentation, discipline and performance improvement plans.
  • Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
  • Developed and enforced company policy and procedures relating to human resources activity.
  • Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
  • Explained and administered medical insurance, disability and flexible spending accounts.
  • Conducted confidential investigations of discrimination, harassment and workplace violence.
  • Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
  • Liaised with HR and payroll to coordinate and manage employee leaves of absence.
  • Processed unemployment claims and acted as company representative at unemployment hearings.
  • Delivered strategic workforce planning, benefits administration, labor relations, succession planning and reporting systems.
  • Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
  • Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
  • Managed change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies.
  • Coached and educated management throughout organization on appropriate guidelines for maintaining legally-compliant workplace.
  • Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
  • Assisted with writing job postings and job descriptions for boards.

Human Resources Generalist

Dealer Specialties
12.2015 - 04.2017
  • Facilitated criminal background check process for new hires.
  • Developed and enforced company policy and procedures relating to human resources activity.
  • Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
  • Explained and administered medical insurance, disability and flexible spending accounts.
  • Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
  • Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
  • Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
  • Implemented and supervised orientation procedures for new hires.

Data Analyst

Dealer Specialties
09.2012 - 12.2015
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Identified, analyzed and interpreted trends or patterns in complex data sets.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Participated in requirements meetings to understand business needs.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Took ownership of customer issues and followed problems through to resolution.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Followed through with client requests to resolve problems.
  • Kept accurate records to document customer service actions and discussions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Customer Administration Manager

Cintas
06.2011 - 07.2012


  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Kept accurate records to document customer service actions and discussions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.


Database Administration Supervisor

Cintas
06.2010 - 06.2011
  • Hired and terminated clerical and administrative personnel
  • Prepared operational reports and schedules that audited accuracy
  • Set goals and deadlines for department
  • Coordinated the supportive services of the department
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Educated staff on organizational mission and goals to help employees achieve success.

Management Trainee - National Accounts

Cintas
07.2007 - 06.2010
  • Assist managers of national account programs to increase customer loyalty
  • Audited monthly billing
  • Updated customers' websites with custom images and descriptions
  • Organized supplier requirements for promotional products department
  • Participated in sales meetings and presentations to gain knowledge and insight.
  • Analyzed customer feedback and identified areas for improvement.
  • Addressed customer queries and complaints with prompt and professional responses.
  • Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.

Education

Master of Science - Human Resources: Organizational Development

Strayer University
05.2014

Bachelor of Arts - Communications: Public Relations

Hampton University
Hampton, VA
05.2007

Skills

  • Policy Enforcement / Procedure Implementation
  • Corrective Action Planning
  • Employee Relations
  • Employee Onboarding / Recruitment and Hiring
  • Leadership Development / Succession planning
  • Legal Compliance
  • Microsoft Office Proficiency
  • Performance Improvement Strategies
  • Cross-Functional Collaboration
  • Work Complaint Handling
  • Employee Investigations
  • Termination Documentation
  • Analytical and Critical Thinking
  • Relationship Building

Timeline

Human Resources Manager

Walmart
06.2019 - Current

Human Resources Generalist

Walmart (via Hayneedle)
04.2017 - 06.2019

Human Resources Generalist

Dealer Specialties
12.2015 - 04.2017

Data Analyst

Dealer Specialties
09.2012 - 12.2015

Customer Administration Manager

Cintas
06.2011 - 07.2012

Database Administration Supervisor

Cintas
06.2010 - 06.2011

Management Trainee - National Accounts

Cintas
07.2007 - 06.2010

Master of Science - Human Resources: Organizational Development

Strayer University

Bachelor of Arts - Communications: Public Relations

Hampton University

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Jana Lewis