Hi, I’m
Jana Little
Arlington,TX
Never let yesterday use up too much of today.
Will Rogers
Summary
Focused payroll professional with good administrative, financial and technical understanding. Highly organized, systematic and resourceful with good problem-solving and multitasking abilities.
Overview
15
years of professional experience
1
Certification
Work History
Paycom
Customer Support Specialist
08.2022 - Current
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Multitasked to handle diverse customer needs in high-volume settings, prioritizing tasks to meet challenging deadlines.
- Managed and built relationships with assigned books of long-term clients via phone and e-mail.
- Investigated, troubleshooted, and resolved high volume of client inquiries received through phone and e-mail while anticipating additional questions and needs.
- Ensured payrolls for all assigned accounts were processed with 100% accuracy.
- Managed payroll data entry and processing for CA employees to comply with predetermined company guidelines.
- Resolved payroll discrepancies quickly and successfully.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Reviewed time records for employees to verify accuracy of information.
Kennedale ISD
Special Education Paraeducator
10.2021 - 08.2022
Job overview
- Conducted small group and individual classroom activities with students based on differentiated learning needs while carrying out IEP goals.
- Monitored student classrooms and outdoor activities to promote student safety.
- Offered student support through special accommodations, extra assistance, and assessments.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Played essential role in delivering individualized services and supporting instruction.
New Leaf Service Contracts, Inc.
Contract Specialist
12.2019 - 08.2020
Job overview
- Managed over 50 customer calls per day.
- Managed full procurement cycle by planning, reviewing, soliciting, awarding, administering, and closing out contracts to achieve seamless transition at all levels of procurement.
- Closely monitored and evaluated contract performance to determine regulatory compliance and necessary amendments.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered a constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Acara Solutions, An Aleron Company
Administrative Assistant
10.2018 - 10.2019
Job overview
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Managed filing system, entered data, and completed other clerical tasks
- Updated over 100 metadata files per day.
Freedom Powersports
Accounting Clerk
11.2016 - 08.2018
Job overview
- Recognize, process, and reconcile transactions of complex nature
- Experience using CDK Lightspeed Software.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts, and tracked expenses.
- Performed data entry and completed proper paperwork.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Entered 150-200 units in inventory per day.
- Reconciled bank statements for 12 dealerships with 100% accuracy.
Education
Liberty UniversityLynchburg
Bachelor of Science from Information Technology
05.2026
Kennedale High SchoolKennedale, TX
High School Diploma
05.2006
Skills
- Certified Payroll Professional
- Multistate Payroll Processing
- Paycom Payroll Software Proficiency
- Data Imports
- Employee Benefits Administration
- Year-end Procedures
- Employee File Maintenance
- Time Sheet Review
Certification
- Certified Payroll Professional, Paycom - 2023
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Support Specialist
Paycom
08.2022 - Current
Special Education Paraeducator
Kennedale ISD
10.2021 - 08.2022
Contract Specialist
New Leaf Service Contracts, Inc.
12.2019 - 08.2020
Administrative Assistant
Acara Solutions, An Aleron Company
10.2018 - 10.2019
Accounting Clerk
Freedom Powersports
11.2016 - 08.2018
Liberty University
Bachelor of Science from Information Technology
Kennedale High School
High School Diploma